Kimber (chesterismyhero) wrote in bad_service,

Wal-Mart portrait studio

Here's the situation:

Last Friday, the 15th, my son turned 18 months old. On the 14th, I made an appointment at a Wal-Mart portrait studio for 11 am on the 15th. I knew they were super busy this time of year, so I figured it would be better to schedule something instead of going, not being able to get in, and have to go back. Its a 7 mile drive to the closest Wal-Mart with a studio.

I show up 15 minutes before his appointment only to find the studio still closed an no employees in sight. The place was supposed to open at 10. The table they put out after they close was still out, with several signatures for appointments and pick ups. No one at Wal-Mart had a clue what was going on. We waited around for about a half an hour, still no one. I left with my sister so my husband could let Xander "pick out" my Christmas present.

At 12:30 I end up at the same Wal-Mart again because my sister forgot something she needed. I happen to mosey on by the studio and they were open and slammed. WTF?

I go ask what's going on. Apparently there was some scheduling conflict bs. The woman tells me I'm next and I was like, do I look like I have my kid with me? I asked her when the next appointment was and since it was the same day, I took it.

When I get back 2 hours later with my kid and husband, I was offered no apology for my inconvenience. The whole reason why I made the damn appointment was so I didn't have to make 2 stinking trips.

I've gotten Xander's picture taken there 9 times and I've never had a problem. They've always been super nice to me. They know me by name and they remember my kid because he cooperates.

Am I wrong to expect a little compensation? They should have offered something, like a 10 percent off coupon because it was their screw up.

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