Keira (urban_exotic) wrote in bad_service,

Can anyone help us with our problem with Daimler-Chrysler?

I'm hoping that someone here has any suggestions about what we can do in this situation.

3 years ago my husband and I bought a Daimler-Chrysler program car, a 2002 Dodge Stratus.  It had 7000 miles on it and we purchased the extended warranty for it.  Almost immediately after purchase the car started having problems.  There is some sort of electrical problem with the fuel-injection system that causes the engine to flood and the car to stall. 

Over the years we’ve taken the car in for inspection I don’t know how many times, at least 10, probably closer to 20 times.  My husband’s brother, a mechanic, even put a sensor on the car to record what was going on with the electrical system when the problem occurred.  That’s how we found out that the engine was being flooded.  None of the Chrysler mechanics could figure out the problem, so it was never fixed.  The warranty has expired now.

We did contact several lawyers in the attempt to have the car replaced under the Lemon Law, but they wanted money up front and a guarantee that they'd get paid even if we lost the suit, and we just didn't have that kind of money.

Recently the Chrysler dealership we’re currently using told us that they now know what the problem is and can fix it, but we have to pay for it because the warranty is expired.  We argued that the problem manifested itself while the car was under warranty, and we have all the service records from all the times we took the car in the shop to try to fix it.

We’ve contacted the Chrysler Customer Service department twice now and gotten nowhere.  “This car is no longer under warranty and we will not cover repairs.” They tell us.  We’ve told them that we have the paperwork to prove what we say is true, but they don’t care.  What can we do?

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