'Rin (rintheamazing) wrote in bad_service,

A question...

...for whoever set up the online ordering system for Double Double Pizza:

What is the point of having a drop down menu on the address page where I can choose "basement" or "main floor" and a little box where I can put other instructions such as "come to back door" if none of this information is going to be given to the driver?

Edit: Also, how is it possible for a completely computerized system to randomly change my "8 cinnamon sticks" into "2 bags of brownies" without changing the order on my confirmation email?
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