Delila (anika_bea) wrote in bad_service,

I Need Some Advice.

I'm not really sure if this constitutes bad service or what I should do about the current situation I'm in.
This past June the store where I get my favorite incense from moved to Southwest Texas. So now there are no stores in this area where I can get the incense from. I really like this incense and it's one of the few brands that does not mess with my sinuses and give me a headache. Since this brand of incense has a website, I decided to order some online.

This was back in mid Septtember. Well I waited and waited for my incense to come in the mail but it never did. The payment for the incense went through, but the actual incense never came. So I ended up finding thier number online and calling them about my incense.

One of the ladies that owns the company told me that my order had gone through on thier wholesale page instead of thier individual order page and that she would mail it out the next day and if I didn't get it by the following Wednesday I should call her.

Well the package never arrived. I think it was around Oct14 that I called her about that. It must be then becuase I added another pack of incense to my order. Well she said she would add that incense and then ship out my order again and to call her if it didn't arrive within 3 days. Well I waited the three days and decided to wait a couple more in case the mail was just being slow.

The package never arrived so I called her up. She said she hadn't sent it out becuase there was a death in her family and that she was dealing with that at the moment. I felt really bad about calling and everything and apologized and stuff and she said she would send it out as soon as she could.

It's November 21 right now. I don't know what to do. For the past three weeks I've been trying to call the number of the company to see what is going on. But at the same time I feel bad that they have had a death and all. I don't want to seem like an insensitive jerk but at the same time I want my incense. No one answers the phone when I call over there, it just keeps ringing and instead of going to a voicemail it hangs up. The business is only located an hour and half from me, but the website only has thier p.o. box. So now I'm stuck.
Should I just keep trying to call them? Should I keep waiting to see if my incense ever comes in the mail? Grrr this is soooo frustrating.
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