Dancing on the Edge of Reason (imitationangel) wrote in bad_service,
Dancing on the Edge of Reason

For the Win!

Re: this post.

I got a call back from the practise manager and, after much debate, a few heartfelt words and some clarification, she offered to wipe the slate.

I accepted that they were acting in my daughter's best interests [apparently she needs a root canal on that tooth or a removal] and they accepted fault for not contacting me for permission to go ahead with any further treatment.

It was all worked out and now we have a new appt. for this Friday with my regular dentist to discuss options for treatment.

Thanks to all those who commented for the support. You enriched my... backbone. :)

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