Dancing on the Edge of Reason (imitationangel) wrote in bad_service,
Dancing on the Edge of Reason

For the Win!

Re: this post.

I got a call back from the practise manager and, after much debate, a few heartfelt words and some clarification, she offered to wipe the slate.

I accepted that they were acting in my daughter's best interests [apparently she needs a root canal on that tooth or a removal] and they accepted fault for not contacting me for permission to go ahead with any further treatment.

It was all worked out and now we have a new appt. for this Friday with my regular dentist to discuss options for treatment.

Thanks to all those who commented for the support. You enriched my... backbone. :)

  • Post a new comment


    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded