Mika (mikachu) wrote in bad_service,

Shorter line, but longer wait...

First time post... Please be gentle? :)

I'm currently living on a military installation just outside of a small town in South Carolina. I went into town to get something for dinner for my husband & myself. He wanted Taco Bell, but since it was recently remodeled and had just reopened and being that it's the only Taco Bell within a 30 minute drive, the drive-thru line was backed up into the street. I wasn't appropriate to go inside the store, so I decided on an alternate fast food restaurant.

Sonic's came to mind, they're usually quite quick and I knew what my husband likes.

There was a bit of a line, but I figured it wouldn't take long at all.

I was wrong.

The one car in front of me at the speaker box seemed to be taking forever. I waited about 10 minutes to drive up and place my order. At this point, there were two cars waiting for their order at the window. I drove up to the speaker box and waited to be acknowledged.

I waited.

And waited.

And waited.

I literally had to wait 15-20 minutes to be acknowledged. At the 15 minute mark, both cars had left. It took another several minutes (after the cars were gone) before I was acknowledged.

I had done the "hello?", "Hellooooo??" into the box a few times to no result.

When they finally spoke to me, they told me to hold on a minute.

They then answered as if nothing was wrong, took my order, and once I was up to the window, delivered it with the quickness they usually had.

By the time I got out of there, I had been at Sonic's for half an hour. They never spoke through the speaker to tell me sorry about the wait and to please hold, they simply seemed to ignore my existence while multiple other cars began forming a line behind me.

When I was receiving my food, I noticed for the first time that this particular installation had a phone receiver through which they talked to customers. They would have to pick it up and hold it to their face in order to hear you & talk back. That explained why they didn't answer me back when I tried catching their attention on the box.

I do not understand why it took them so long to acknowledge my presence, sitting there at the box, waiting for them to take my order. Regardless of the fact that they may have had somebody with a large and/or complicated order, if they saw me waiting (which they MUST have, seeing as I'm in a bright red car), they should have at least asked me to please wait instead of letting me sit there, growing more and more aggrivated and frustrated by each passing song.

I had left my house in such a good mood. It was ruined after leaving Sonic's. It only got worse after I stopped by Chick-Fil-A to get a specific salad wrap and they forgot the specific dressing to go with it, that I had none of at home (my fault for not double-checking the contents of the bag as I usually do with fast food).

Luckily it was a one-time occurance so far and every other time I visit this specific Sonic's, they are quite quick with their service :)
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