Play nice or be at the business end of my snark. (kettlechip) wrote in bad_service,
Play nice or be at the business end of my snark.
kettlechip
bad_service

Dear Future Shop in Edmonton, AB:

When I noticed you had no one in your audio department, I wandered to Customer Service to see if I could get someone to assist me. See, when you have certain products locked away in the plexiglass cases, it's obvious people are going to need someone to open up the case to see the actual product.

What I didn't expect to experience:

* Your two audio salespersons jabbering away with their buddies near the cash till (I'm assuming it was with their friends as they were discussing "getting totally tanked at Steve's party last week.") I can forgive this because it was fairly slow in the store, but there's more to follow.

* Seeing these same two salespersons playfully bicker over who has to help the next customer (which would have been me.)

* With a heavy sigh, the "losing" salesperson walking to the display case asking, "Which one do you want to see," in the most bored, monotone expression ever, and then literally taking off before I can ask him any questions about the product, leaving their display case of select MP3 players unguarded.

* (This is the one that pissed me off the most): Seeing this same salesperson magically appear at the cash till when I'm ready to pay for the product, and then having the audacity to attempt to put the sale under his name for the commission.

* I used to work for this company many, many years ago, but I do know that some of their policies have stayed the same. Commissions is one of them. You had no right to act all surprised and indignant when I told the cashier to put the sale under the manager's number because no one helped me with this purchase. What part of "I'm sorry, but can you please put the sale under the manager's number? This was an unassisted sale" do you not understand? The most you did to help me was open the plexiglass case, nothing more. Aggravation was a free service you provided, but it wasn't one that was solicited.

* Muttering "bitch..." under your breath as you were walking away was the reason I asked to speak to your manager at that moment. Because Christmas is rapidly approaching, I figured I'd be nice and let everything else slide, but you managed to push me just a touch too far. I'm FAR from an EB, but there are some things that I simply will not tolerate. I thought I was quite polite throughout the entire ordeal.

At least your manager was quite nice about the whole thing. I even asked him to take it easy on you since the holiday season is approaching. I hope you realize you very nearly cost yourself your job. Keep up the attitude, and I'm sure one of these days you're not going to be as lucky.
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