2.5 weeks ago I called to make an appointment. She offers me Wednesday afternoon last week at 2:30pm. I told her I can't get out of work until 3pm at the earliest. She says, "He has 3:30pm. Will that work?" I say yes (even though it will require me taking time off of work) and we're good to go. I plan my schedule around this appointment, show up at 3:20pm, say I have an appointment with Andy and she says, "sure, have a seat and he'll be right with you." I sit down and start reading a magazine. Andy comes out, sees me and gets a strange look on his face. He goes over to her desk and they have some intense whispered discussion. I'm getting a bad feeling. Another girl walks in and announces that she has an appointment with Andy. I know what's coming.
The receptionist, Lauren, trots over to me with the appointment book, and says the following:
"Yeah, so I guess I thought you were coming in tomorrow night at 6:30pm. We'll have to reschedule you."
Me: (repeat of phone conversation when we made the appointment)
Her: Oh well, sorry. (Said in the most NOT sorry, lazy way)
Her: So when do you want to come in?
Me: Can I take 5:30 a week from today?
Her: Ok, I'm putting you down for 5:30 on Wed the 15th.
My hairdresser comes over at this point and apologizes. I appreciate it, but it's not really his fault and I feel like Lauren should be making more of an effort to make this right, but she obviously doesn't care. At this point, I leave, pissed, but ready to forgive it again because I don't usually hold grudges or anger for long.
Then Friday I get a message on my cell phone:
"Hi, this is Lauren from Above Ground, can you call me? I need to reschedule your appointment on Wednesday. We have a staff meeting and I didn't block it out on Andy's schedule."
No sorries, no nothing. Just a VM that sounded like I was annoying her for scheduling my appointment at that time.
I didn't call back.
This morning, I get another call from her. She's calling to confirm my appointment tomorrow.
I very calmly say: "Well Lauren, I'm a little confused, you called and left me a message on Friday saying you had to reschedule that appointment."
Her: "Oh that's right, I still haven't blocked out Andy's schedule. *airhead laugh* When do you want to come in?"
After trying about 10 different times and days, nothing could get scheduled. She is by far the most air-headed, rude, lazy receptionist I have ever had the misfortune to encounter. My hairdresser is supposed to call me himself at some point, and I'm trying to formulate what I should say.
Arrgh. Sorry that this is so long.