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Insurance and Doctor bad service

No one is probably here, but I need a place to get this all out. I'm so angry, and I need to move on with my day, and I don't think I can do that until I've had my rant.

cut for TMI medical/female stuff...Collapse )

So the surgery was scheduled for today. We get a call last night from the doctor's assistant saying that we're going to have to reschedule because the insurance is suddenly requesting new authorization from my primary care doctor. She says she'll take care of it and let us know as soon as the surgery is authorized.

So I call my insurance today just to verify what happened. They claim that she only asked for authorization yesterday (she says they originally gave authorization several weeks ago). They also say that my doctor, who I've been seeing for months, and whose services they've covered (my last appointment was two weeks ago) is suddenly out of network. So even with the PCP authorization, they may not authorize the surgery.

So bad service and failure all around. I'm so angry. This surgery is my last option (well, I could cut it all out, but they wouldn't cover that either). I can't deal with this pain anymore (especially because neither my PCP nor my other doctor will prescribe pain pills, which is another bit of bad service). I was ready for this solution, and now it has been stolen from me. I don't even know what to do.

McDonald's wtf

I took my kid to mcdonalds. I had promised and i am a good mommy so i took my kid to mcdonalds.

We stood in line to wait our turn.

When it was our turn we ordered. 10 piece for me with fries and a coke.

I asked my kid what they wanted. They wanted a"adult" meal. (Not a happy or mighty kids) they are 6.

So they picked a ten piece 2 with fries and a coke. Guess they want 2 be like mommy!

We are charged 4 both meals.

But when our food is ready it is my meal and a happy meal.

I said No two #7s

The person that takes our order said yes but she knew i meant happy meal.

No i say we want two #7s.

Person says happy meals are for kids and you(me) have a kid.

I said yes i do but they want a meal like mine.

Person smiles and hands me the happy meal and my order.

I said we ordered two #7s.

Person says kids eat happy meals. Kids like happy meals.

I say i dont care. I want my real order.

Person gets manager and says im abusing my kid.

I say person wont give me my real order.

Manager asks for my reciept to see what i order.

I show them.

Manager leave and come back with my real order.

Not so great service from Michael's.

I signed up to attend a jewelry-making class at a local Michael's store. When I got there, there was no record of me signing up, even though I received confirmation emails telling me everything was set. Two days ago, I was sent an email which informed me that class was almost in session, so I know my registration went through. Someone called the instructor and straightened it out, so that was good, at least.

I'm still not quite pleased, though. The store REALLY did not allot enough time for this project, and I didn't get to finish any of the jewelry I was supposed to be able to make in the time provided. I was working at a decent speed, too. The instructor told me to finish it at home, but I never made a single piece of jewelry before today, and I wasn't given any written instructions explaining how to do that. The whole reason people attend classes is to learn something they haven't done before that they need guidance from a teacher to do. I feel like I wasted my time and money.
We all know about those free trials where they take your credit card info and then charge you at the end of the trial if you don't cancel. But generally you have to choose to get the trial, right? And give them your info?

Well, I was just charged at the end of a free trial for Prime given to me by Amazon on my Kindle without being asked for it or given the option even to say no. And I never gave them my info for that trial, they just took my credit card from my Amazon file, which I'd never used on my Kindle.

I'm pretty sure that's illegal? At least the not giving the person the option to say no to your free trial or telling them it will happen before you give them the product?

Mar. 18th, 2017

A letter to the CEO of T-Mobile. I've left out how rude the local store was when I came in without the text that T-Mobile was supposed to send. I never got a text but called the customer service to double check before coming into the store. Lady copped an attitude that I should've waited for the text (they likely sent it to the line of the phone which wouldn't boot, lol), but another person found the phone in the back room. I feel this is minor in comparison to my real complaint (T-Mobile not honouring what it's representative said), and didn't want to detract from it.
letterCollapse )

Feel free to give constructive criticism.

I need coffee, but not this badly

So, I've decided not to visit my local Costa Coffee again. Which is a shame, as out of the Unholy Trinity, theirs is the only actual coffee that I like.

A while ago, while I was waiting in line, the barista behind the counter served the person in front of me, and then started chatting to their friend who was in the queue behind me. They went do far as to take their friend's order ahead of mine, which is remarkably unBritish!

More recently, another barista decided to chat to her friend who was having a coffee, rather than take my order. Her colleague who was evidently on the "make drinks" side of things that evening couldn't take the two steps over to the counter so that she wouldn't have to interrupt her conversation, and just stood there. In this situation, my boyfriend and I tend to play a little game based on "Diner Dash", and start a countdown to imaginary "patience hearts" popping. Three out of the standard five went before she finally deigned to take my order.

This morning really took the biscuit. I placed a roll on the counter to be heated, and requested it to go. When asked if I wanted a drink, I asked for an iced hazelnut latte (unless there's snow on the ground, I'll have an iced drink - hot drinks tend to make me sleepy). She rattled it off to the other barista (the one who couldn't walk in my previous visit) and took my money.

Then I saw her colleague start to assemble a hot drink. I said, "If that's for me, it's supposed to be an iced latte." This was not an unreasonable assumption, as there was no-one ahead of me in the queue. HE just laughed me off and continued to make the hot drink. When he put it down in front of me, I shook my head and said (slightly shortly) "I did say that it was supposed to be iced!" He got very defensive and made another, all the while with body language implying that I was being awkward.

I'll excuse a genuine error, but not when someone ignores an attempt to correct one. From now on I'll stick to the Tassimo capsules if I'm at home!

Come on, Amazon, you had ONE job!

Amazon does it again.

My package was supposed to be delivered this coming Monday. USPS is closed Monday, but I thought "LOL it's a big package, they'll surely ship it UPS, Fedex, DHL, Amazon, or any other company that's actually open on Monday".

Guess which option they picked? USPS! OF COURSE!

So now I'll have a monitor sitting in front of my apartment door (if USPS even gives enough shits that day to get it in front of my door), begging to be stolen all day on Tuesday. If USPS even bothers to deliver it.

Good job, Amazon.
So I had to switch insurances this year and my premium went up more than 200 dollars. But at least I'm getting reasonable coverage. The problem happened when I went to pay my February premium. I was able to pay my January one with my credit card, just fine. But when I went to pay February, there was only options for debit card or bank account transfer.


So I called them, and I found out that this is their policy. Only the first payment can be made with credit card and the rest after that cannot be. Only I was never told that. It was not on the information on the health marketplace, on the insurance website, or on any information I got. And now I'm stuck. I'm living with my parents at the moment, so their paying my insurance. And this makes it extremely difficult for us.

Grrrrraaaaaaaaaaaaaaaarrrrrrghhhhhhhhhhh

The Event


My phone was stolen near my student accommodation the other evening.  I went for a walk around the block, to my step goal (I use vivofit), and someone on a bike snatched it out of my hand.  I screamed “thief!” and chased them down for two streets, until they turned two corners and lost me.

My first feeling was this is ridiculous.  During Welcome Week, we’d been warned that this was a method of theft that occurred in the area, and I’d thought it was ridiculous then, when I’d first heard about it.  Having it done to me was embarrassing.




ArgosCollapse )

AppleCollapse )

So, my friend and I ordered pizza last night from Pizza Hut. We placed the order at about 6:30pm, with a delivery time given of 7:05PM. Well, that time came and went. I figured that since it was a Saturday night, they might be really busy, so I gave them some more time.

After twenty minutes, though, I called their customer service line just so I'd: a) know where it was; b) get a time on when it would be delivered. Ten minutes on hold later, I got someone. They couldn't pull up my order nor could they get a hold of the store – she said that they weren't answering the phone. She explained that it's been a very busy night, so I should just wait and give them a little bit longer. I thanked her, hung up, and waited some more.

An hour after it was supposed to be there, I got fed up and called again. This time, I spent nearly forty minutes on hold, listening to the same annoying loop of advertising ad nauseum, before someone picked up. The guy was super helpful, he pulled up my order, said that it was unacceptable that it had taken this long, and that my order was in the system and hadn't moved. He got a hold of the store, then put me through to the store.

So, why didn't I get my order? Turns out, according to the lady at the store, that they had cancelled my order and not told me that they had done so because one of their delivery drivers said my address wasn't in their delivery area. Now, that's BS as I've ordered from that location before with no issue. She said she could reorder my order and we'd get it in half and hour and we'd get a discount.

Pizza finally arrived at 9:30PM. We got our discount, but honestly at that point? I really think that it should have been free.

AMAZON!!!!!

Amazon offers "Free Same Day Shipping!" in my area. This means when you check out, it shows you the stupid countdown and has the options for shipping, one of which will say:

Get Same Day Shipping!
Guaranteed by (TODAY'S DATE)

Today, I put an item I needed to get into my cart (a $7 purchase) and noticed that it had Free Same Day shipping on it ("Want to get your item by today, Dec 8th? Order within the next 2 hours and select Same Day shipping at checkout!"). Well, shoot, I'd like to get this today, so why not! I put an additional $32 of bullshit I didn't need into my cart, made sure it could all go Same Day, and went to checkout.

I see that there's only 1 MINUTE AND 57 SECONDS left to get it "Same day shipping! Guaranteed by today, Dec 8th!". Because of the urgency, I don't take a screencap of this page and pound that order button!

A couple hours later I realized I hadn't received a shipping notice. Turns out that at the last second Amazon swapped "today" to be "tomorrow."

This is the second time that this has happened to me. The first time the rep told me that I was lying, and that the checkout showed me tomorrow's date. This time, they just said I was "confused" and that "Same day just means it's delivered the same day it's shipped out." Which is not what Amazon's website shows anywhere they advertise it. Bait and switch, anyone?

So I tried to cancel my order... Of course it's too late to cancel it, so I'll have to refuse the package. Except I won't be home to refuse it.

I hate Amazon. Definitely not renewing my Prime membership next year. And since their system claims that they said Dec. 9th instead of 8th at checkout (which it most certainly did NOT), I don't even qualify for getting a free month of Prime for the trouble (per their TOS of guaranteeing on time delivery). :C

Also, is it just me, or does it seem like the Prime music selection is shrinking thanks to their Music Unlimited service?

Internet bad service turned good

My fiancee and I moved recently. We looked for some internet deals online and found that EE was the cheapest one with relatively good reviews, so we went with them. The hub came first, we read the instructions, turned it on and waited for the internet to come on, which was scheduled for 21st November. It came and went, no internet. The next day my fiancee phoned EE and the rep told him that the problem wasn't on their end, it was BT, the company that the phone line is with. He put my fiancee on hold while he dealt with an agent from BT. He got back in touch and said that BT told him there was a problem with the phone line and that BT would get in touch to schedule an engineer to come out, within 2 days. We waited, and the deadline came in went. I phoned up a day after the deadline and got another rep from EE. He put me on hold while he talked to an agent from BT and when he got back to me he said that BT were able fix the phone line remotely and that it would be on my midnight the next day. It was approaching 9pm the next evening and my fiancee phoned again. He got another rep who told him he could 100% guarantee that the internet would be on in a few hours.

Cut to this morning. No internet. So much for a 100% guarantee! Why anyone would say that to a customer over the phone is beyond me. The calls are recorded. Why promise something that you obviously can't keep? We phoned up EE, who re-directed us to BT. My fiancee talked to BT himself this time and guess what? There was no record of anything regarding our problem. BT redirected us to EE again. Luckily for us, we got a rep who knew what she was doing and put customers first. She pulled up our account and found out that there was some information missing for our router. She gave us a website that could be accessed offline, which came up with all the info on our router. There were some blank boxes that needed to be filled in, like a password and some codes. And voila, we had internet. She was so helpful, we asked for her name so that we could give credit to her. I'm pretty sure we made her day. She made ours too.

So after shocking bad service, we ended up with good service and have finally got the internet :)

Minor salad error causes argument.

So last night we decided to order out for delivery cuz we didn't feel like leaving the house.

My friend ordered a salad.

Where's the dressing?Collapse )

Frontier Communications

I've been having a lot of trouble connecting to the internet with my laptop. I tried lots of different fixes, and nothing worked. So I finally called Frontier, our internet provider, on Thursday September 29th. They have me run a few tests and determine I need a new modem. The tech I'm talking to says it should arrive Monday the 3rd. Great! Problem solved. Or so I thought.

Monday rolls around, no modem. I call Frontier, and the person says delivery can take 3-5 days. Give it a couple more days.

Wednesday the 5th comes, still no modem. I call again. I find out that their department who tracks packages is in Florida, and they are being evacuated as I was speaking due to the hurricane. They ask me to call back the next day. (Note, this is not bad service as they cannot control the weather.)

Thursday I finally feel like I'm getting somewhere. The guy I speak with says it doesn't look like a modem was ever mailed out (WTF?!), but he'll overnight me one, and it should arrive Friday or Saturday at the latest.

It's now Saturday, and guess what? Yep, no modem. So I will be calling them tomorrow. Again. Sigh. At least last time the guy gave me the number for his direct line so I won't be talking to a new person this time.
Dear Real estate agent,

I'm sorry, but trusting to the '3 p's' of home selling does NOT work when said house is on a quiet back street, where NO ONE EVER GOES EXCEPT THOSE WHO LIVE ON THAT STREET. Posting on facebook, fine, posting signs, fine...praying for someone to pass by? Not so fine.

For four months, I've been hoping you would get off your ass and DO something. You barely even CALLED me. I had to stop by the office, call YOU, I even began calling those numbers of people who said they would 'buy any house, any condition' You wouldn't even TALK to them to BARGAIN with them.

Yeah....we lowered the price, but you never even posted that. Now, I've got someone who hustles, and will call people and bug them. No, my house isn't the worlds greatest. It also isn't a flop, or horrid place. You, or your agency must have had SOMEONE who could have been looking for a place like mine. As far as I can see...you didn't even try.

So....to your request for my input on how you did? No review is better than the crap ass one I should give you.

Thanks for nothing.

Apple or University bad service?

I am so pissed off right now I'm actually shaking.

So, I have a Skype job interview tomorrow. And of course, my power cord would choose the day before to die. So I made an appointment at the Apple store. I purchased the computer in September, 2014, and I received it in October, 2014. And I purchased the 3 year Apple Care protection plan, so it should have been covered.

However, at the store the computer was coming up in their system as purchased in May, 2013 for some reason. So the Genius Bar employee went to the back for a while to contact someone. She comes back and tells me that because I purchased the computer through my school's education discount program, the school somehow purchased the computer in May, 2013. Even though it was new when I got it and made to my specifications. Even though I purchased through the Apple website, just with the school's discount.

She insists that this means that the protection plan that I purchased in 2014 actually started in 2013. So my computer is no longer covered. So I payed for more than a year of a service plan that I couldn't use. I'm pretty sure that's illegal. And I'm also pretty sure she's wrong about the school purchasing my computer a year earlier.

But I'm not sure what to do. I had to go ahead and buy the new power cord because I need it for tomorrow. So I don't know who I contact or what my next steps should be. She insists that my school is to blame and I should contact them. But my school had nothing to do with the purchase other than allowing me to get a discount.

Edit: Update

Went back to the store today with my mother (because she's much better at being forceful than I am). Asked for a manager. Brought all the receipts. He looked into it and figured out that when I bought the computer and the serial number was entered into their system, somehow it was entered in at the space for my previous computer, not this one. The weird thing is that one was bought in early 2011, not 2013. He wasn't sure where the genius bar employee got 2013 from. Sounds like she was pulling an explanation out of her ass honestly.

Anyway, he refunded me and also fixed the system so this problem won't happen again.
I'll make this as short as I can.

In June I ordered a poster for a movie that came out that month, picturing my favorite character from the movie. According to ebay it was shipped from China. The payment was not steep, but that's not the point.

I waited about 2 weeks for the item to even be shipped; got a message on ebay from the seller saying the packages were labelled incorrectly and returned. Okay, fine by me. Things like that happen...

Fast forward to today, I get my package in the mail, open it... aaaand it's the wrong poster, and not only that, but the quality is bad. The picture isn't hi-res and was obviously blown up.

I left a polite but honest review of the seller, marked as negative, because I waited a month and a half for the wrong product- so as you can imagine, I was pretty unsatisfied. I also reached out to the seller to let them know.

Now the seller wants me to "cancel" the negative feedback (I can't, as per ebay's policy, the seller has to request a review), and they're demanding that I do that before I get a refund. They won't even offer to send me the right product. This is the first negative review they've gotten and they seem to be intent on sweeping it under the rug. (I heard this is a common thing apparently? I don't order from ebay much.)

Totally not shady, right? I think I just got scammed. Bummer- I looked everywhere else for the poster and nobody else seems to have it in print, so I probably did get my money snatched from me. Sad though, I was really looking forward to having the character on my wall.

EDIT: I called them out and threatened to open a dispute, and they didn't reply. I got a full refund in my paypal account, so this case has been solved, but it was still shitty of them to hold the refund over my head over ONE bad review when it was their mistake.
Argh. Still having issues with a dental bill I paid. Several months ago, I got a collections notice on it. Called the dentist, they still insisted that I owed even though originally when I paid everything they gave me the total and told me that was all I owed. Called the collections to contest, they said they'd send me documentation.

So I've only now just gotten the documentation of them, several months later. I think they did that on purpose outside the 30 day limit for contesting. So now I have no options, it seems, but to pay a $150 bill I do not owe.

Amazon... wtf.

Why can't they get it right?Collapse )
Update: They finally shipped out the replacement blanket at 5PM last night. Obviously Amazon doesn't have transporter technology yet, so once it was marked as shipped, they updated the delivery day to Monday (note: I was told by the Amazon rep himself when he refunded the overnight shipping cost that this order was going to arrive yesterday, and up until it shipped, the date for delivery was yesterday).

I hit them up on Twitter yesterday, which was completely useless. More useless than the chat agents. No one did anything. No one looked into why the order hadn't shipped yet, no one called UPS or looked into where the bluray order was. If you ever have an issue with Amazon, don't bother hitting them up on Twitter.

I'm not sure why they bother with a "guaranteed delivery date" if it's actually just a suggestion.
Yesterday, my beloved corgi was acting lethargic, not eating or going to the bathroom. He had been fine the day before, so my mom was worried. She took him to the emergency clinic, where we found out he had lymphoma, an enlarged spleen and liver. They suggest pregnazone (sp?) and tell us to go to our primary vet. They say he could have about a few weeks to six months to live.

We call this morning (it was closed by the time we got out of the emergency clinic)and my mom explains the situation, saying that the emergency clinic made this diagnosis and the dog is dying. The receptionist catches an attitude, says that this isn't enough of an emergency to warrant coming in today and hangs up on her. My mom is understandably upset and calls other places to get him in so he can get treatment. The vet then calls back and says the call was disconnected (this is about 20 minutes later and we both distinctly heard the click of it being hung up) and suddenly has an appointment.My mom says no and to transfer all records to the new vet.

How can someone do this when you clearly say someone--pet, human, anyone--is dying? WTF?

Whose bad service?

Not sure whose bad service this is, whether it is the insurance or the government. But anyway, my understanding was that all birth control pills had 0$ copays now. Only, when I went to the pharmacy, they told me the new birth control my doctor wants to put me on has a $100 copay. A call to the insurance got me no information. They just said the pharmacy was right, but they wouldn't tell me why there was such a high copay on this.

Even apart from my understanding that their should be no copay, I've never had a copay that high on anything before with this insurance. I'm just really confused.

Hospital Bad Service?

I've been trying to figure out if what happened at the hospital is me not knowing how emergency rooms work or if I did something wrong.

I'm going to put everything under the cut because of mentions of gross bodily functions.

Cut for gross bodily functionsCollapse )

TL:DR: ER tells me I have a sprained back when I have gallstones. Second ER trip results in doctor yelling at me for wasting his time and then did nothing to help me.

I'm slightly worried because I'm having surgery on the 20th to remove my gallbladder and the surgery is going to be done at this hospital. My surgeon is awesome but I'm terrified of being treated like crap again. And it's even worse because my surgeon said usually gallbladder surgery is a same day type deal but he keeps his patients in the hospital over night.
So now I'm kind of nervous about having to spend the night there and I'm worried about how well I'm going to get treated. And I have anxiety so if someone treats me crappy I'll probably just have a panic attack and break down crying.
I get that cold callers are a nuisance, but this takes it to a whole other level.

It started at about 9am yesterday morning. My nan answered the phone for the first four or so calls and then she gave it to me because it was upsetting her. A man kept asking for her, wanting her to complete a survey. Each time she said no thanks, but he kept calling her back. This happened in the space of about an hour. She then gave the phone to me, and I said that when/if he rang back I'd be firm and tell him not to call again. He did, I answered and told him just that. He called back about three times within the space of half an hour, not getting the hint. He stopped for about two hours then he called back again. I told him to stop ringing and put the phone down. He called back. This time I just didn't talk and put the phone straight down. He called yet again and I told him to NOT call this number again. He said,

"And why not ma'am?"

and I told him,

"Because you've been calling us all day, pestering us, and I told you not to call this number and you did. If you ring this number again then I'll be reporting you to the police."

He never called again after that. I hate being firm with people and if possible I like to try and resolve things amicably, but sometimes it just doesn't work.

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