Get ripped off at a department store? Eat bad chicken from your local pub & grill? Pass out waiting in line at the grocery store? Get mistreated by that pimply-faced clerk who hasn't the foggiest clue what he's doing? Then this is the community for you. Rant, rave, complain, or bitch about the bad service you've received, whether it's from your local telco, your government agency, babysitter, or sky-diving instructor. Annoyances and WTF situations are fine, just indicate them as such.
**PLEASE NOTE** Communication online relies solely on words because it is devoid of inflections or facial expressions. We are a large(ish) community with members from all across the globe and every member here has a different vocabulary and vernacular - because posts and comments are not pre-screened, it's possible that you may, at some point, see a word or phrase that you find objectionable. Generally, a person who says something objectionable is not doing it with the intent to be offensive (although if you do say something offensive on purpose, you should prepare to hear feedback on that). If you do find yourself taking offense to a post, comment or commenter, no one is going to tell you that you shouldn't be offended, but if you tend to be easily offended, please remember that membership in this community is not mandatory and you can leave or take it off of your Friend List at any time.
#0) Spamming and advertising in this community without the express permission of the moderator is prohibited. This includes affiliate programs and re-sellers. If you see some spam in a post or comments, contact one of the regular mods or leave a note here.
#1) Leave comments enabled, unfrozen and unscreened on all posts. Do not delete or screen comments that don't belong to you. Let people comment on your posts, or don't post here at all. To further clarify: You may delete your own comments (as the Original Poster or the replier), and your own post. You are not allowed to delete or screen comments from others. If there is a problem, then notify a moderator with a link to the comment. Private messages can usually be sent through an LJ user’s profile through the “send message” feature.
#2) No personal (ad hominem) attacks, please. Attack the argument, not the poster. Feel free to disagree with someone's point of view/comments, but do it without making a personal attack or name-calling. Refrain from bringing up issues that completely off-topic to the post (ie: if Jeffrey Dahmer posts here about bad service, don’t bring up cannibalism). Flame wars and behavior detrimental to the community* will be handled on a case-by-case basis. Name wank isn't allowed, unless you are a kindergärtner. Trolling personal journals of members/commenters is not allowed and will get you banned immediately. Posting information gleaned from the personal journal of a member/commenter is also against the rules and will get you a warning the first time, then you will be banned if it happens again.
*Clarification: Consistently jerkish behavior after multiple warnings from the community would be one such thing.
#3) No flame-baiting. The point of this community is to rant about how pissed off you are, not to piss people off. Please refrain from using icons featuring explicit pornography, or shock images(This will allow people to view this community while avoiding work). Please refrain from making posts, making comments or using icons that are racially insensitive.
#4) No off-topic posts or comments. Your post must relate to bad service in some fashion. Advertising related communities is off-topic without moderator permission (see rule #0). “Good-bye” posts will score you a permanent good-bye from the moderators and the community. Complaints about LJ and other LJ communities are off-topic outside of mod-posts. Also, name-dropping any moderators or LJ staff by the Original Poster within the post or the comments will result in the post being considered off-topic and subject to deletion. (Getting permission from a mod for special circumstances is not name-dropping.) Old bad service is not off-topic. Name confusion is usually off-topic, with exceptions outlined here. Steering comment threads off-topic and/or stepping up on your own personal rant soapbox for the sake of promoting your own agenda or issues will get the thread frozen, warnings issued and possible bans (depending on the situation).
#5) No grudge posts or comments If you hate a particular store to the point that there's nothing they could ever do to be right by you, quit going to that store. And quit blaming others for going to the store. This doesn't apply if you just happened to get screwed by store twice in a row, or are forced to eat at the only late-nite diner near your work. It does apply if you can avoid a store and don't. It doesn't matter if you were once an employee at the store and only capable of giving bad service; that's not the standard for which businesses should be striving.
#5a) no grudge comments against other community members if you have a problem with a particular community member, either from here or from elsewhere in the world, and you feel a need to bring it up every single time that person posts or comments - STOP IT. If you don't like someone, don't engage that person. This isn't preschool, I don't have the time or inclination to keep trying to separate you.
#6) This community is not a Safe Space If your post is difficult to read because of formatting, spelling, grammar or general incomprehensibility, you can expect to hear about it from commenters, what you do with those comments is up to you. Members and commenters are welcome to share opinions - they should, however, keep in mind that other members/commenters are welcome to disagree and/or voice opposing opinions. As long as no one violates rule #2, discussions, disagreements and/or constructive criticism are welcome, provided they stay in the neighborhood of on-topic for the original post.
#6) subsection a. Hate speech is not allowed and will earn you a warning or a ban, but other than that, the mod team is a mod team, not the language police - if you find yourself triggered by words and worry that it might happen here... well... you're allowed to leave the community or not read posts/comments.
#6) subsection b. Speaking of triggers - Trigger Warnings are NOT required in posts or comments - if you want to use them, use them, if you don't want to, don't.
#7) Respect the friend pages - If your post is more than a couple paragraphs, please put the bulk of it behind a cut.
#8) Don't make people work for your post. If you post a bad_service-related news story, your post should include more than a link to the story and your opinion. Please include the text of the story (behind a cut if it's long).
The mod team is available for assistance and if there is a problem, yo, we'll solve it, but we're not omniscient or online 24 hours a day, so send a message if you have an issue or a problem with a poster, post or comment. (re: obvious troll posts - a quick message to a mod is a much more efficient troll remover than 50 comments proclaiming "troooollllll in the dungeon" or "don't feed the troll")
Mod-posts are generally made to address topics that may be of interest to the community, and in some (hopefully rare) cases, major events related to LiveJournal or the world in general. This is not meant to construe major disasters or attacks as “bad service”; such posts are merely provided as a courtesy to the membership. It’s okay to disagree with the mod.
**A NOTE ABOUT THE TAGS** this community has many tags and some of those tags are snarky. Tags are applied to posts by mods and a select group of community members as they see fit. If you disagree with a specific tag, feel as though tags have been incorrectly applied to your post or are interested in being added to the group of taggers, please contact a member of the mod team.
For related topics, you can also visit these communities and see what it's like on the flip side of the coin:
List of Clarifications: -Please remember to maintain a certain level of maturity when you tell others to grow up. -People will often ask for extra-ordinary proof for extra-ordinary claims. This is normal. -Bubbly cheerfulness is not bad service, unless you've paid for the goth concert tickets. -Sometimes people are wrong; it's not necessarily you. Of course, sometimes it is you. -Old bad service is welcome! Just don't be hung up on it. -This community is not meant to be an echo-chamber.