bitter_suite24 (bitter_suite24) wrote in bad_service,
bitter_suite24
bitter_suite24
bad_service

Frontier Communications

I've been having a lot of trouble connecting to the internet with my laptop. I tried lots of different fixes, and nothing worked. So I finally called Frontier, our internet provider, on Thursday September 29th. They have me run a few tests and determine I need a new modem. The tech I'm talking to says it should arrive Monday the 3rd. Great! Problem solved. Or so I thought.

Monday rolls around, no modem. I call Frontier, and the person says delivery can take 3-5 days. Give it a couple more days.

Wednesday the 5th comes, still no modem. I call again. I find out that their department who tracks packages is in Florida, and they are being evacuated as I was speaking due to the hurricane. They ask me to call back the next day. (Note, this is not bad service as they cannot control the weather.)

Thursday I finally feel like I'm getting somewhere. The guy I speak with says it doesn't look like a modem was ever mailed out (WTF?!), but he'll overnight me one, and it should arrive Friday or Saturday at the latest.

It's now Saturday, and guess what? Yep, no modem. So I will be calling them tomorrow. Again. Sigh. At least last time the guy gave me the number for his direct line so I won't be talking to a new person this time.
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