philstar22 (philstar22) wrote in bad_service,
philstar22
philstar22
bad_service

Apple or University bad service?

I am so pissed off right now I'm actually shaking.

So, I have a Skype job interview tomorrow. And of course, my power cord would choose the day before to die. So I made an appointment at the Apple store. I purchased the computer in September, 2014, and I received it in October, 2014. And I purchased the 3 year Apple Care protection plan, so it should have been covered.

However, at the store the computer was coming up in their system as purchased in May, 2013 for some reason. So the Genius Bar employee went to the back for a while to contact someone. She comes back and tells me that because I purchased the computer through my school's education discount program, the school somehow purchased the computer in May, 2013. Even though it was new when I got it and made to my specifications. Even though I purchased through the Apple website, just with the school's discount.

She insists that this means that the protection plan that I purchased in 2014 actually started in 2013. So my computer is no longer covered. So I payed for more than a year of a service plan that I couldn't use. I'm pretty sure that's illegal. And I'm also pretty sure she's wrong about the school purchasing my computer a year earlier.

But I'm not sure what to do. I had to go ahead and buy the new power cord because I need it for tomorrow. So I don't know who I contact or what my next steps should be. She insists that my school is to blame and I should contact them. But my school had nothing to do with the purchase other than allowing me to get a discount.

Edit: Update

Went back to the store today with my mother (because she's much better at being forceful than I am). Asked for a manager. Brought all the receipts. He looked into it and figured out that when I bought the computer and the serial number was entered into their system, somehow it was entered in at the space for my previous computer, not this one. The weird thing is that one was bought in early 2011, not 2013. He wasn't sure where the genius bar employee got 2013 from. Sounds like she was pulling an explanation out of her ass honestly.

Anyway, he refunded me and also fixed the system so this problem won't happen again.
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