bitter_suite24 (bitter_suite24) wrote in bad_service,
bitter_suite24
bitter_suite24
bad_service

Is it bad service if I decide not to get the service?

I'm not sure if this is bad service. Feel free to tell me or delete this if it's not. A bit of background: for the past three years the CD player in my car has been working sporadically. Sometimes it works fine, and other times it refuses to play the CD and won't give it back until I've pressed the eject button many, many times. I'm taking a few long drives this summer, and I want to be able to listen to music. So I went to my car dealer to ask them about getting a new one. This was a month ago.

They quoted me a price, said they had to order the CD player, and would call me within a week. Ten days later I hadn't heard anything, so I called them. They said the CD player was on back order, and they'd get back to me "very soon." A few days after that I friend told me I could get it cheaper and Best Buy. (He works there, so he would know.) I investigated, and this was true. I can't made a contract of any sort with my car dealer, so I went to Best Buy. I didn't tell the dealer; I just went somewhere else. My new radio/CD play was installed ten days later, no problems.

Yesterday, nearly three weeks after they said they'd contact me "very soon," the car dealer finally called and asked if my CD player had been all taken care of. I told them it had, but I neglected to say it wasn't by them. I'm not too upset since I *did* get what I wanted, but if I hadn't decided to go somewhere else it seems like I would have been left hanging. Thoughts?
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