ಠ_ಠ (inourtalons) wrote in bad_service,
ಠ_ಠ
inourtalons
bad_service

Homo/transphobia at Walmart

So, today I tried to go to Walmart for a phone upgrade since they apparently had the phone I wanted on sale for $1 with an upgrade. It seems that was a mistake.

I actually went there twice, because the first time the guy said he needed my credit card and a paystub from my job?????? Which was extremely bizarre as my phone carrier has no info on where I work at all and I'm just trying to upgrade my phone, not open a line of credit. I was very baffled by that. Came back later and spoke to someone else, explaining carefully this time that I was not a new customer and just wanted to upgrade, in case there was confusion last time which caused the weird paystub thing.

In the end, she couldn't help me, which was fine and not her fault at all. What WAS a problem was the entire time she was making incredibly inappropriate remarks about a trans woman who was nearby, to all of her coworkers. "I can't believe you didn't see that THING. That man who wanted to be a woman! What is it?" She actually was there the first time when I was talking to somebody else, when the trans woman first walked past, and the second time, long after the woman had gone, she was STILL TALKING about her! Very blatantly, not under her breath, so all the customers can hear. Her other coworkers were gossiping about her a little too, but she was the main pot-stirrer for sure, especially since she continued to bring it up. Wtf.

She kept and kept on until finally I got so sick of it that I spoke up, not to scold her but just saying "I think she's a SHE", etc. to give her the hint, without outright causing a scene, that her customer was not pleased by her behavior. She stopped talking about the woman then, but a minute later started making fun of a guy who had a pink cup... I... just don't understand. I'm sure that she believed my sour expression was because she could do nothing to help me with the phone upgrade, because she apologized a lot, but clearly she didn't know what she actually should have apologized for. She also said something about how one time she tried to call "someone like that" 'ma'am', but they got offended. If that is true... it's possible to be polite without using gendered language, and that's still absolutely no excuse for talking about "that man who wannabe a woman".

I spoke with a manager about it, and finally someone was sane and apologized to me about it. Still, that was my first and definitely last experience working with Walmart, or at least this location, about my phone. So disgusting.

I don't want that girl to get in any serious trouble for her remarks but she needs a sharp reminder to watch her mouth in front of customers. She really shouldn't be saying those things EVER, but there's absolutely no excuse to make transphobic and homophobic remarks right in front of customers. You never know who is hearing your ugly words. In this case, another transgender person [me] was hearing them, and was not pleased in the slightest.

Edit: I should clarify, since it seems everyone is misunderstanding. I said I don't want her to get in serious trouble. Like, I wouldn't try to get her fired over something like this. At least not the first time I run into it. That said, she needs a wake-up call, and hopefully my complaint - and hopefully a resulting talking-to by someone in charge of her - will serve as that for her.
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