Chapters sent me confirmation that my order had been received on December 28. Everything seemed cool, Chapters said that since I'd selected the free shipping option, I could expect all items in my order by January 21, 2014.
After that, things... pretty much went to shit. Some of it I can understand because of the ice storms in the Toronto area, but afterwards... I'm more than a little pissed off but not sure if there's anything that can be done.
Five of the books I ordered shipped on January 14 and all arrived by January 20. One of the books I ordered and the journal weren't included in what had shipped, but my initial order had said that they'd hold some of it back to ship together. That's cool, I thought, I'll just have to wait a little longer to get the rest of what I ordered. That wasn't what happened.
On January 15, I received an email which told me that the journal I had ordered was "temporarily out of stock" and would be reordered for me. Alarm bells weren't ringing yet, just a feeling that it was a bit odd that this had happened, but supply might not have kept up with demand, etc. etc. There was nothing about the last book I ordered.
No, later on the 15th, I got another email from them that they were out of stock of the book I ordered (and had paid for, been waiting weeks for) and that they had to cancel my order. If I still wanted to buy it, I'd have to pay full price. They credited my account since I paid with gift cards and that was that.
Cut to today, when I receive yet another email from Chapters telling me that oops they're also out of stock of the journal I ordered and yada yada you get a credit for that we're cancelling the order. I was really pissed about this because I really wanted the journal and the price was great (it was on sale for $15).
I've never had issues before with Chapters and ordering online, but I'm just kind of angry about how long all of this took given when I placed my order and that despite everything being listed as in stock when I ordered it (and for a number of days afterward, I checked) I didn't get a complete order and they only told me weeks after the fact. I dunno. I'm just really pissed off that it took OVER A MONTH to find out that the journal I ordered was out of stock and I'm out of luck.