Astrianna the Sleepy Warlord (sleepywarlord) wrote in bad_service,
Astrianna the Sleepy Warlord
sleepywarlord
bad_service

Is this bad_service or was I being a stupid?

I asked someone on etsy if it was possible to custom order a cup, and how long it would take, since I was participating in an random themed online exchange that needed to be mailed in early February. The person responded that it was possible and it would take about a week from when they finalized the design. Great! So I continued with my questions of if this would design would be possible, or not, and would it cost more for it being custom because if it wasn't ok, or it did cost more I would easily go with one of their pre-made cups.

Conversations continued, images were designed and nobody answered if it was an extra cost (the image was designed before I replied again so even if I had asked again, which I admit I forgot to do, there would've been some work done before I could've stopped it). Now, this is probably where I am being stupid for thinking that since there was no mention of an extra cost when I asked I thought there wasn't going to be one. This isn't outrageous as I've bought from other etsy sellers before and requested custom orders at no extra cost, but I completely understand why they would add on an extra cost too.

However, because I asked, and it was never answered, I was a bit surprised when the cost was 150% of the original price, not including shipping to Canada which is another $10. It makes the cup more than $40 which is more than I wanted to spend on this random exchange (I was hoping for $30 or less) and now I'm stuck. Was I stupid for not pestering them about a response earlier? Was it bad_service that they never answered my question? I feel kind of stuck because they've done the work and it's not right not to pay them for that work but they also weren't upfront about whether it was going to cost more or how much more it may cost.

I mean they knew it was a random exchange and not a gift for like a friend, I told them that alongside me asking if it was extra, which may have helped to imply that I was on a budget for this kind of thing (or maybe not, IDK, maybe that's just my thoughts).

Do I have a leg to stand on to back out of the deal now that I've learned it's out of budget, or should I just suck it up and just not do business with them in the future? Thank you and I have no problem deleting this if it ends up not being bad_service, sorry.
Tags: **helpful commentor, *internet shopping, you gotta speak up
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