robertr4836 (robertr4836) wrote in bad_service,
robertr4836
robertr4836
bad_service

Ford Dealership

So...2001 Ford ZX2 bought new. Three years into a five year warranty and the car all of a sudden wants to crank for 20-30 seconds before starting so I take it to the dealership. The dealership charges me $80 for a diagnostic and tells me there is nothing wrong with the car. When I question the excessive cranking on start-up I am told that's just the way Ford's are as they get older. I did take it to an independent mechanic who determined that the fuel pressure at start-up was low, most likely a faulty but still functioning fuel pump. He suggests leaving the key in the on position for 10-15 seconds before attempting to crank and that seems to work just fine.

Flash forward to a year ago when I bring the car in to the dealership for something specific.

Mech: We did our standard gagillion point check and you have a serious problem with your fuel pump!
Me: Just fix what i brought it in for.
Mech: If we don't fix your fuel pump you could be stranded on the side of the road!
Me: Just what I brought it in for.
Mech: If we don't fix the pump your car is going to just die on you!
Me: No. That's just how Fords are. When they get older it takes a long time to crank and turnover.
Mech: That's idiotic, who told you that!
Me: Your mechanics told me that when I brought it in nine years ago while it was under warranty. If you really think they were wrong you can fix it for free, otherwise just fix what I told you to and stop bothering me.
Mech: Uhm, OK. We'll fix what you brought it in for.
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