yamikuronue (yamikuronue) wrote in bad_service,
yamikuronue
yamikuronue
bad_service

Repair shop fails to repair car...repeatedly

I just got back from getting married, and I have SO many stories for this comm it's not even funny. But let's start with the ongoing issue from just before the wedding.

A couple weeks ago, I noticed that my parking brake no longer functioned; it's the kind with a foot lever to set it, and the lever had no resistance when I pressed it, like it wasn't hooked up to anything. So I scheduled an appointment for this past Saturday at my local branch of Midas.

They diagnosed that the cable had snapped (which seemed reasonable given the symptom), but also that my front roters and pads and my back roters, pads, and calipers needed replacing. Since I had a long drive to get to the wedding site, I figured brakes are kind of important, so I signed up for a payment plan and had them go ahead and flush some fluids (including the transmission fluid, this will be important later) and do an oil change as well.

I got the car back on a Saturday night, a few minutes after they closed, and the parking brake had resistance to it when I set it at home, so I figured all was well. We didn't take my car at all on Sunday, but Monday morning, when I headed out for work,
forgetting I had set the brake, I put the car in reverse... and it started rolling a little (I live in a hilly region). Curious, I gave it a touch of gas, and it pulled right out of the parking space as though the brake wasn't set -- which it still was. Ugh.

I brought it back to them Monday night, having to leave work early to get there before they closed (which represents a small but real loss of income), and they were very apologetic, saying it just needed tightening. I picked it up 4 minutes before they closed and took it home.

Tuesday, when heading out, I went halfway up the sloped driveway to our parking lot and put it in neutral, setting the parking brake. Sure enough, when I let go of the normal brake, it rolled right down the hill. So the problem was still not fixed! If they're this sloppy about the parking brake, I figured, how can I be sure they did my normal brakes right?! I'd hate to be up in the mountains on my road trip and have my brakes fail! Still, I needed to get to work and back, so I brought it back in AGAIN, and they fixed it AGAIN. It didn't grip as well as it used to, I felt less rock-solid, but at least it was functional.

So I go to the wedding and I get back and now I'm feeling some bumpiness when I start driving after being stopped. Today, it's REAL jerky -- at one point I wondered if I'd been rear-ended, but no, it jerked forward super hard on its own. I do some googling; turns out, you should NEVER do a flush on the transmission fluid on an Impala, because it will cause "gear slippage", and you shouldn't do it on an older car like mine, for fear of similar issues. So basically, now I've got a crap transmission because the mechanic I spoke to recommended a service I never should have had done!

At this point, I feel like he should be paying another mechanic to fix the damn car, because this is just wrong. My dad suggests I sue for malpractice :/ What do you guys think I should do? Besides never ever trust my car to those idiots again, of course.

Subscribe
  • Post a new comment

    Error

    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 19 comments