Mary (horsphreak) wrote in bad_service,
Mary
horsphreak
bad_service

Comcast Xfinity Alarm Calls...for someone else

I'm getting quite frustrated and no one at the alarm dispatch or Comcast seems to be able to figure out how to fix this. A few months ago I got a new work cell with a number previously owned by a "John Smith."  Unfortunately, Mr. Smith doesn't like to pay his bills and I got around the clock collection calls stopped after a few weeks.

A new problem has recently arisen that he has assigned this number to be called when his security system has been tripped which occurs around 11 pm to 4 am (so far) at least weekly. I have told the dispatchers numerous times I do not know him and to please remove my number. They tell me they cannot remove the number as they usually do for some reason and I know it's not their fault. One told me to call Xfinity and I spent 20 minutes on the phone convincing the CSR that it had nothing to do with MY account and they needed to figure out how to remove my number from another account. I have a name, partial address and a phone number. I was told the number would be put on a "do not call list," but that has not changed anything.

Any ideas how to get this to stop? I'm on call 24/7 every other week and have to have my phone handy for actual emergency calls. Being woken at 2 am is seriously limiting my sleep. My cell is through ATT and my cheap phone (Pantech slider with a keyboard and touchscreen) doesn't have a way to set certain contacts to silent.

ETA: AT&T's best solution was to change my phone number if I wasn't too attached to anything associated with. Since this will actually cut down on calls and texts from clients who should be calling my work instead I don't mind at all. Number has been changed and Xfinity will just get a disconnected number if they call again.
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