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Feb. 7th, 2016

I'm going to put this behind a cut because what I've been dealing with is gross (bodily functions..yay!), so if you get grossed out by talking about stomach issues...might wanna skip it...it got kinda long..

requires some explanation to get to the BS...Collapse )

Tl;dr: my urologist's nurse didn't take symptoms seriously and I've been previously exposed to a really not fun disease that could be causing all of my problems.

Continuation... kind of...

So a follow-up to the last post here, but moreso overall office shenanigans rather than the secretary specifically now, but there's more on her too.

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Possible car dealer BS

Background: just over two weeks ago, my beloved car of nine years started showing signs that it couldn't cope with the amount of driving I make her do, so I (reluctantly) part-exchanged her for a new car. This car seemed too good to be true- less than a year old, under 3000 miles on the odometer and cheaper than my car was when I first bought her. So we went to the dealer, I fell for the car and she was mine.

When I picked up the car, the psi (tyre pressure) was very low in the back tyre so I requested the dealer fill it up, which he did after much persuasion (he kept insisting it was fine, however 19 psi on a 37 psi tyre is NOT okay). However, two weeks later, it started showing a warning on the dashboard saying the pressure was low and needed topping up. The tyre looked fine, so I kept up with it until I saw a warning for 25 psi and figured I best go top it up and then get the tyre checked at the weekend.

I get to the local filling station, fill up my tyre but then the cap doesn't go back in. The staff at the station tried to help but then we realised the valve itself was broken! So now I have a flat tyre and have to cancel my first class of the day (I do dance clubs in my local area). Part of the valve is broken and bent, something that I couldn't have caused in the two weeks that I have owned the car, so I called the auto place to complain and ask for reimbursement for the repair and the work I missed because they made a glaring mistake in checking over the vehicle (something he should have spotted when he filled up my tyre the day I collected the car). I figured the worst he could do was say no and give me some advice on how to use my manufacturers warranty.

Nope. He yelled at me! Basically it turns out my old car was a lot more banged up than I thought and the engine was near dead. I didn't know this when I handed her over- I assumed she was fine but just needed a tune up to handle longer journeys. I had taken her in for repairs four days before I part-exchanged, so I assumed any major problems were dealt with. Apparently not, and the auto yard guy yelled at me, accusing me of lying to get more value out of part-exchange and how dare I call about a £20 loss when he's out hundreds!

Firstly, I am not a car expert. How am I supposed to know that my car's engine was knackered? I thought it just needed a tune up because I had been pushing her too much.

Secondly, he IS a car expert. Someone I would expect to notice a dodgy tyre valve. What if that had popped off when I was driving? I have heard stories about people who have busted a tyre when driving, crashed and either been horribly injured or died. His neglect could have cost me my car and more than one hour of my job.

Thirdly, £20 isn't a lot to him, but it's a big chunk of my earnings to me. I don't really have the luxury of being able to miss that much, not to mention the fact that I paid £25 to get a new valve put in. Perhaps my asking him to compensate my loss of earnings was a bit much, but this was HIS mistake.

Fourth, he tried to then suggest I was the one who broke the valve in the two weeks I had owned the car. I am a good and careful (and overly cautious) driver. There is no way I could have broken the tyre air valve. Even the guy who came to fix it said that he's only seen this in older cars, not ones that are less than a year old and barely have 3000 miles on the odometer. So it's likely there was something in my car's history that the dealer neglected to tell me.

Rant over. I'm just appalled with the way the guy shouted at me over the phone. I had to hang up on him because he wouldn't stop for a moment to let me talk- he just kept saying "well, I apologised and now you keep yelling at me." Except he was the one yelling (I just used my stern Teacher Voice). And I think, given that I just got the car, I have a right to be mad that something like this wasn't sorted before I picked up the car.
Also, my old car is listed on his website (granted, without a photo so I don't know if he's taking it off) and it has had 1500 miles taken off the odometer reading. That I find troubling.

And, to top it all off, my insurance screwed up my policy and apparently I am not covered for being towed, despite my specifically asking for it. Agh.

Jan. 19th, 2016

So my sister is getting married in April. My mother and I, being plus size, ordered our dresses from a site that makes custom dresses. They just came today. And everything was wrong.

My mother's dress had the wrong waist size. It was half an inch smaller than what she requested. The waist and hip and neck measurements were all off by at least a half inch on my bridesmaid dress (at least an inch off at the hips to the point that the skirt which was supposed to be loose and flowey was snug against my hips). Plus the dress was shorter than pictured by several inches to the point that it was indecent in the back for a wedding dress. And the waists on both dress were lower than pictured. I couldn't zip mine up and could barely squeeze into it. My mom could get hers on, but it didn't look right.

I'm just not sure how two custom dresses could be so off given that we gave them all the measurements. And especially from a website that seems to have pretty positive reviews.

Difficult Secretary

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How can I proceed and eliminate any further difficulties without changing doctors? Do I write the doctor(s) about his difficult secretary? Do I contact someone else?

Student Loan bad service

So I'm currently unemployed and applied for a deferment on my student loans. I got notification that it was approved. Then I got a bill in December. So I contacted them and they had no record of my deferment. So I applied again, but I still haven't heard back. And I got another bill along with a threatening note about consequences if I don't pay. I'm honestly not sure what to do at this point because I have no money, I'm living at home, and my parents don't have the money to make a payment either.

Bad dental service

Apple Dental Center sucks!

Background info:Collapse )

First, you have to do the receptionist's job by entering your own information into the computer. Then they usher you into a cubicle-style "exam room" where anyone in the back can see and hear you. When I booked the appointment, I told them I was looking for an oral surgeon to do an extraction because my previous oral surgeon is out for the holidays. They booked me in, knowing they did not have an oral surgeon available. I did not find that out until it was too late.

The hygienist was brusque, hurting me pretty bad attempting an x-ray by tearing my mouth at the corner and hitting the infected tooth repeatedly. When I went through this with a previous molar on the other side, my x-rays were painless. I told her she was hurting me, but she forced the tearing anyway until I physically pushed her off of me. We did get the x-rays, but only after I dealt with her doing the same again and me just dealing with the pain while she snapped at me to move my tongue. I have limited movement of it because I'm tongue-tied.

Then the dentist-in-a-box came and told me I would have to go elsewhere to an oral surgeon for the extraction because of my medical history. He didn't even examine me; he knew he couldn't do anything. There is no reason to deceive people into coming in and paying you for services you know they will have to do all over again with someone else.

I left because I don't generally give people money to injure me, and they kept yelling to tell me I had to stop and pay. I told them that I didn't HAVE to do anything, and walked out. I told them they could send me to collections if they want. (Probably a bad customer moment but oh well.)

They called and left me a
voicemail, saying they were reporting me to the police for theft of services. I have to ask: What services? A half-assed x-ray?

Luckily I got an appointment for an actual oral surgeon for tomorrow. I just can't wait until my other guy gets back into town.

Crappy dental clinics like this one are the reason people get scared of the dentist. I've had so many bad medical experiences that now when something feels wrong, I get up and leave.

On top of everything else....it's POURING

Ok, a little back story here. My car died. On a VERY busy freeway, I'm not sure HOW far from home (it took me about three hours to walk home, because I couldn't call home) There I was, driving along, car started to slow, then sputter, then just, well....died. Possibly the battery, possibly a number of things. Well, a 93 olds....with a LOT of miles on her.

That isn't the major suckage.

Hubby calls the insurance company we've been using for both our cars since we've had them. Now, we've been paying said insurance for all those year, never been late, only made a couple of claims. I don't believe we're bad customers. We get the automated call from insurance company that they have taken hubbies payment for a tow, they have called the tow company, we don't have to call them. They will be where my car is in about 40 minutes. We bugger on out there, in a hurry since we've only got about 15 minutes.

There my car is, in all her wet rusting glory. All alone. We get to her, park right behind her. Hubby takes this flashy thingamabob he's got, puts it in the rear window, to add to the four way flashers. Making sure, in the rain, haze, fog and such that people can SEE us, and so can the tow truck.

Hour later, cop stops. Asks what is going on, we explain. He calls his dispatcher, who calls said tow company. They never got any message from insurance company. But, they do send the tow truck out, who FINALLY gets there, gets my car home so we can let it set there (I've no money to get car fixed at this time) and we pay AGAIN.

Seems the insurance company never sent the information TO the tow company....certainly not the info we had already paid. Until AFTER we got my car towed home and paid AGAIN.

Then, when hubby calls, they also have the gall to wish us both 'happy holidays'

Yeah...I wanted to happy their holiday right up to their ears.

Mail-Order Pharmacy

So, I'm prescribed a new medication by my doc (Ampyra, if anyone's curious). It comes with a 2-month trial supply, which arrived by mail no problem. As the 2nd month started, I confirmed that I did want to continue on the drug, so the prescription was sent to Aetna specialty pharmacy. This is where the fun begins....

4 weeks out - Ampyra company confirms I want to continue; they send the prescription to Aetna. I'm told that I HAVE to go through their specialty mail pharmacy, not just the local Kroger. Aetna will call me in 2-3 days to work out details.

3 weeks out - I call Aetna because I haven't heard anything. They have no idea what I'm talking about. I call Ampyra, they sent the prescription 6 days prior. Ampyra calls Aetna, and end up re-sending the prescription. I'm told Aetna will call me in 2-3 days.

2 weeks out - I call Aetna. It's in 'processing', and I will be called in... 2-3 days.

1.5 weeks out - I'm starting to stress a little - this not really a medicine that is good for a cold-turkey withdrawal. I call Aetna. Everything is set, they were trying to figure out benefits. It should be shipped in less than 48 hours.

1 week out - I check the website to see if it has actually shipped. It did, delivery was attempted, and then it was being returned to sender. They shipped it to my WORK address. With a Saturday delivery.... I work at a school. No wonder no one could sign for it. They had my home address on file as my primary address. Everything they've ever sent has been to my home address. I don't even know...

Monday (yesterday) - I call AGAIN. I'm now down to my last 3 days. WHERE ARE MY PILLS??? According to the rep, they will re-send them out THAT day. I will receive them TODAY. After much badgering, I stuck to my guns for no signature, because I'm at work all day, and don't want a missed delivery.

Today - I get a phone call from Aetna. Apparently my package was stranded in Kentucky (I'm in Ohio). Again, IDK. IDEK. IDEFK. GAAHHHH!! I'm ready to pull my hair out! They promised it will be here tomorrow, I really pray it will be. I have pills for tomorrow morning and tomorrow evening, and then I'm out. And they only do 30 day supplies. Given this took a month, I am seriously considering putting my re-fill order in now...

Best Buy Bad Service

For a variety of reasons, I decided to order Ant-Man from Best Buy on 12/5, along with a couple of CDs.

The Saga BeginsCollapse )

It hasn't actually reshipped yet, so maybe someone will realize this is kinda crap CS. Looks like they did, but… well, see the update.

Tl,dr: Best Buy screws up order, makes me wait until 9 days before Xmas to do anything, and then cheaps out on shipping without seeing if this might be a problem.

UpdateCollapse )

Update 2:Electric BoogalooCollapse )

Dec. 11th, 2015

So it's Christmas soon. As such, me and the next door neighbours are having a lot of parcels delivered. Only thing is, we've already had about 10 or so parcels arrive at our houses that don't actually belong to us at all. They've got our house numbers on, but they belong to 58 Puppy Street instead of 58 Kitten Street, which is our address. How hard is it to understand that this is Kitten Street and not Puppy Street? Same house number, different street. Who knew it could be so confusing? It just keeps bloody happening. And it's not just one street either. We've had addresses with 58 Bunny Street, and also completely different numbers on. We've had parcels delivered with our street name, but wrong house number. It's so infuriating, because we're essentially doing their job for them, because we have to deliver the bloody things ourselves.

Do you not understand 'Fragile'?

So, I sent my BFF a carepackage Nov. 9th. Not much, really. Just a bunch of snacks and things, because she's been depressed and doesn't get treats often. I figured this would be nice! And it's only turned into a headache.

Now, last year around Feb./Mar. I sent her my old computer. It wasn't top of the like, but it was still pretty good, and since I built myself a new one, I thought she'd like to be able to play games. We padded it well, took utmost care, only for it to arrive with the case basically bent in half with tears in the metal. Thankfully, she had an extra case, and the internal stuff was undamaged.We thought it was a one-time issue. Nope.
If anything, this package is worse. Sent it up there the 9th. Said it would arrive on the 14th. I was like 'Cool not too long' since it's going from Texas to Tennesee. 14th passed. Nothing arrived, and the tracking number didn't work. Waited a few days. Nope, nothing. So we went up there to ask about it, and see why the tracking number wasn't working. Got an earful from the lady at the front desk, basically blaming us for not sending it priority then huffing that the tracking number OBVIOUSLY worked, even though we tried it multiple times, on different machines to see if it was on our end. I was like ok, what ever, maybe she just fixed it when she went in the back. So we check it at home. The tracking number said it hadn't left our postoffice. Weird, but what ever. We gave it another week. Nothing changed. So, we called customer service. Well, what do you know, someone wasn't scanning the codes, and it got damaged during travel. Very damaged. Like the box ripped open and things destroyed levels of damaged. Right now, we're sort of waiting in limbo because they asked us how much it cost, and they want to 'find the extent' of the damage. So who knows what's going to happen.
The fact that this is the second package that was royally messed up getting sent up there, has pretty much made use decide to never use USPS again.

Delivery b_s

I run a dance company that teaches classes in various primary schools. As part of the class, pupils have the chance to order branded t-shirts to wear as uniform and I do one order per half term.

Last week, I put in an order of shirts and it was dispatched fairly quickly. However, according to online tracking, it hasn't moved since last Friday. On Tuesday, the company I ordered from called me to tell me that there was a mix-up with shipping labels and my order ended up with someone else. They assured me that the delivery company will collect my order and bring it to me on Wednesday.
Surely enough, it's Thursday and nothing has come (and I am also to be expecting the order of the person who received my parcel, which also hasn't come). I mentioned the tracking problem, since I contacted the couriers myself and got no response, and they said their tracking was broken. So I have no way of knowing when or if my parcel is coming.

End of term (for my classes anyway) is next week so I need those shirts to arrive asap, especially since I'm going on holiday on the 14th December, so I don't even have the option of dropping by the schools in the final week to drop off the shirts.

Last time I ordered from them, I had a pretty quick turnaround so I thought this would give me plenty of time to get the t-shirts sorted. Right now, it's looking like these kids will be waiting until after Christmas before they get their shirts, which I'm worried the parents will blame me for.

Oh, Amazon, what's wrong with you?

I used to be a big fan of Amazon. Living and working in a very rural location with limited time off, it was really handy to have things delivered - not only to me, but to my elderly mum who lives halfway across the country. Things have changed recently, though, and not for the better - and while I am not one to complain, the string of screw-ups over the past fortnight have changed that.

Rant starts here...Collapse )

bad service pizza place ?

I was sitting in my room working on my laptop minding my own buisness last week on Wednesday checking weather reports and thinking about the holiday when the doorbell rang.

thinking it was my landlord who is the worlds biggest BITCH and her goons I groaned and ran to answer it.

it wasn't. it a delivery person for Dominos. I feel it's important here to say to me Dominos is GROSS the only pizza place I order from is Pizza hut and then it's only a sauceless cheese pizza some places call this "cheese pizza alphrado" this is also important. Also important is that ANYONE who would do this for a non malicious reason KNOWS these facts and KNOWS I lack the basic needs for ordering a pizza IN ANY WAY at that time. MONEY they also know that I also lack the basic needs for ordering ANYTHING online a credit card with money on it and the knowledge and courage to do it anyway! I'm too afraid of scams and hackers and liars. IMPORTANT!

So I was automatically confused by their presence at my door. I want to be clear so I'm going to spell out word for word what happened here . the kid I saw when I opened the door looked YOUNG maybe 15 or 16.

Me : Can I help you? Are you lost?
Them: No. I have your pizzas.
Me: Pizzas?
Them : Yes Pizzas.
Me: I didn't order any pizzas?
Them : Yes you did.
Me : No I did not.
Them: Yes you did. That is whats in the bag I am carrying.
Me: I don't doubt that. However I did not order them.
Them : then why am I standing at your door holding a bag with pizzas in it? -holds up the carry bag they put orders in I guess to keep them hot and opens it to show me the boxes of pizza inside-
Me: Again I do not doubt you are here and those are pizzas what I do doubt is that I ordered them because I do NOT like Dominos pizza and I do not make it a habit or otherwise to order from places I do not like. Also I do not make it a habit or otherwise to order from ANYWHERE when I do not have a way to pay for what I order.
Them : Then why did you order pizzas from us?
Me : I Did NOT order pizza from you or from ANYONE else!
Them: then how am I standing here with a hot bag with pizzas in it? -again hods up bag and shows what is in it-
Me: I do not know. What apartment are you looking for?
Them : -says my apartment and building number-
Me: Hmmm...ok what's the name on the order?
THem: Emma K.

Suddenly I realize what's happened I have been PIzza bombed. For one thing my name is not Emma nor does my last name start end or even contain a K or K sound. However my username on a certain website where I was locked in a never ending one sided war of receiving anon hate because of a stalker that has been bothering me for over ten years is indeed Emma and has a K in it.

Me: Damn!
Them: Do not cuss at me!
Me: No not you I just realized what is going on.
Them: Yes I am trying to give you your pizzas.
Me: It's a fake.
Them: No these are real pizzas.
Me: No I mean the order is fake.
THem: No Ma'am they are real PIzzas SEE!!! -advances on me aggressively and opens bag then SHOVES open bag in my face as if I were a blind person- SEE REAL PIZZA!

By then I was getting scared because that was uncalled for and this guy suddenly seemed shady. PLUS P.U. STINK smelled like 500 dead rats!

Me: UGH!! is that Saucless cheese?
THem: Huh?
Me : -speaking slowly- Are. THose. Pizzas. In. The. Bag. Saucless. Cheese. Pizzas.
them: What do you mean?
Me: Are the pizzas in that bag Cheese pizzas and if they are do they or do they not hace sauce on them.
Them: No they are not cheese pizzas and Ma'am all pizzas have sauce.
Me: what is my phone number?
THem: Excuse me?
Me: the number given for the order.
THem: -rattles off number I don't know-
Me: Not my number.
Them: You're lying.
Me: Call it.
Them: Why?
Me: Call it. prove this is my order or I will call the police and have you arrested for trying to scam me and harassment. (A lie but I hoped it'd scare him)
Them: FINE! -huffs and pulls out cell and calls the number-
Me: Do you hear a phone ringing in my apartment?
Them: Huh?
Me: Do you hear a phone ringing in my apartment yes or no.
Them: You turned it off.
Me: LOOK! I did NOT order pizza from ANYONE my name is NOT Emma K or EMMA ANYTHING!
Them: yes it is.
Me : -slams door-

He rang my doorbell for awhile and then left. I thought it was over until y landlord came over and yelled at me how this apartment complex is for adults and how adults don't order things they can't pay for and then lie about it. She is threatening me with eviction but I don't think it'd be a great loss.

Nov. 17th, 2015

Tmi..ish...doctor, UTI, booCollapse )
TL;dr: saw a PA for problems, she was wrong...yay Doctor for fixing me.

Amazon this time!

I ordered a Animal Crossing Isabella plush toy on November 5th, with two day shipping because of my Amazon Prime membership. I needed the two days because I'm planning on sending it overseas as a Christmas gift, and I want to ensure it has enough time to get there in the mail.

It was supposed to arrive today by the latest, but it hadn't shipped last night, which made me suspicious, but I have had good experience with Amazon in the past, I thought it'd work itself out somehow.

I was wrong. Today I checked on the package and it said delivery date on the 19th or 20th. This seems silly, but I paid extra for a service of free two-day shipping, why is it going to take two weeks? (Yes, I did confirm I ordered it from Amazon, it was Prime eligible, and I had selected two-day shipping).

So I called in, hoping to resolve it, because when things have gone wrong (with USPS and the cat food) they've been so good as to fix it promptly. However, I had a hard time understanding the representative, thus my unclear understanding of what exactly has happened, but here's my summary:

He checked, and the credit card I used needed to be refreshed. (Why? It was the same card. I had already paid on the 5th. Was I going to get charged again? No, he assured me, after many times of me asking this and him not answering. I had already paid, he confirmed.)
He updated the shipping address. (Same shipping address btw).
He double-checked the stock, only 5 left. (Yes, it was like that when I ordered it. I've never had problems before. In fact I just ordered the last two of something, and one is arriving within 2 days, the other on the 3rd day -- I guess it has longer to go, understandably, but it isn't 2 weeks.)
He kept telling me the delivery date was the 19th and 20th. I kept saying I didn't understand (because I didn't?) why it would take two weeks. A bit of a delay sure, but two weeks? Even now, he couldn't even guarantee it'd arrive by Friday.
Then, finally, he offered one day shipping. I asked him, for FREE right? (I didn't want to agree to one day shipping if it wasn't free. If he couldn't offer it, fine, but I didn't want to accept it for a charge). He repeated the offer of one day shipping. (And again, I clarified. FOR FREE, right?) He said, yes, one day shipping for free, because of the delay.
I asked him to confirm the delivery date, and he said November 18th.

At this point I thought this is going nowhere fast. Whether it's due to his computer not letting him do any better, or our miscommunication, I figured there's no point in asking anything else, so I accepted it and dropped it.

I went back in to double check on the order though, just to make sure, and lo and behold, I was being charged for one day shipping.

So in the end, I just cancelled it.

What the heck, Amazon?

Nov. 11th, 2015

Argh. I thought this had been worked out. My doctor gave me the name of a podiatrist a few weeks ago that he referred me to that had appointments. So I went. Three weeks ago I believe. I had a follow up appointment today.

Only the podiatrist called to cancel this morning because they still haven't been paid for the first appointment because the insurance never got the referral.

Cut for references to female health things...Collapse )

I really like my primary care, but if he wasn't my family's doctor I'd change just because of how awful his referral department has been.

UPS Idiocy

It's such a small thing but it's so...effing...frustrating

I have a rather large sign on my door that says "Please use sliding glass door" with an arrow pointing left towards the outer door (go outside, around the building and boom, sliding glass door, plus you can see it right from the parking lot).

...so why the effing hell did you still knock on the door, the sign is IN YOUR FACE, right there, eyeball height, I measured!  The door is blocked off and a pain in my ass to unblock, hence...the sign...and the open sliding glass door.  Gah!

...I now feel for every c_s worker who has complained about moron customers who can'tt read.

Edit: So a month and five deliveries after this later, there is one driver (Regular driver) and another (back up driver) who can read.  Regular driver knows now to just park near by and drop it at the door, Back up driver is learning (he still goes through the building the long way, out the side door when he remembers and then drops it off at my sliding door.  Two other drivers (alternates?) refuse to do so.

Pizza hut also has two drivers that will not go around, my my 'regular' driver will go immediately to the sliding glass door now that he's clued in.

I guess it's just personality types and how far they're willing to walk to be stubborn.  *shrugs*  Fed Ex I know will just chuck it at my front door because they are ninja's who don't even knock.

Oct. 21st, 2015

Not sure if this is bad service or if I misunderstood the terms (although if so I think it is a least a little WTF to use the words they did).

So I signed up for insurance via the marketplace. I picked one that specificed no deductable and a 1500 "Maximum out of pocket expenses" which I took to mean the most I could be charged for the parts where they cover 80%. There chart definately specified a $0 deductible.

But now the website is telling me I have a 1500 deductible. I'm really confused. How does "maximum out of pocket expenses" mean deductible, and even if it does then they are contradicting themselves.

Am I missing something?

Oct. 13th, 2015

I'm not entirely certain this is bad service. Maybe it is normal to take this long?

So I had a checkup with my doctor a week ago. During that I mentioned to him that I've been having heel pain. he suggested it might be a heel spur and said he'd get me a referral to a podiatrist (my insurance won't cover specialists without a referral). So he put the request in.

It has now been more than a week (the appointment was Monday). Last Thursday I got shooting pain in the side of my foot and couldn't put weight on it. I believe it is tendinitis, probably caused by the slight limp from the heel pain.

So I called the office on Thursday and asked them to put a rush on the referral. The receptionist said they would put ASAP on my file. I called again on Friday because of how much pain I was in. And I called again yesterday. Each time they say they are sending the request again. Yet I still haven't heard anything. I know yesterday was a holiday, but the office was open. I also emailed my primary care doctor through their portal both yesterday and today and have heard nothing from him.

Maybe I'm wrong, but more than a week seems pretty excessive for just getting a referral. And there is no way to speak directly to the referral department.

I'm just not sure what I can do at this point or how long this is going to take. I'm still in a lot of pain, I'm still limping and unable to be up for more than a few minutes.

Oct. 10th, 2015

So, my dad and I are going to see Battle of Five Armies on Wednesday. Or at least I think we are. Fathom Events is doing their tickets for that through Movietickets.com rather than Fandango. So I ordered my tickets and paid for them. But I never got a screen with the tickets or an email with them even though I selected print at home.

I emailed them on Friday and I haven't heard back yet. I'm not sure what else to do. It is getting pretty close to Wednesday, and I'm concerned I won't hear back from them in time.

Edit: Found the customer service number and called them. They resent it. I guess they don't respond to emails?
I'll start by saying I'm really lucky. I've had great USPS service in the year I've lived in the states. Maybe I just lucked out with my post person, IDK, but recently things have been iffy.

I order lots of things on Amazon, sometimes really heavy things too, because it's convenient, and saves me from searching multiple stores (because I still don't know what some stores stock and don't stock).

Last winter, when I ordered really heavy spinning bookshelves that came in 2 packages, sometimes, they'd be delivered on separate days. That's okay, I understand the post person probably couldn't handle both in one day, I'm not upset. There was no notice, or delivery error online though, so I had no reason to do anything, and it showed up the next day. Everything was cool.

Recently....Collapse )

Oct. 1st, 2015

This is getting ridiculous. Twice this month I have had to complain to my local Walmart's manager's over a cashier's attitude after talking with them about something.

Incident A was when I asked a cashier not to bag things heavily and to double bag so that I could carry them since I'm disabled. The eye-roll and the huffing after was totally extra customer service (and another customer backed me up when I complained to the manager about it since those ARE often subjective, one person's eye-roll is another person's random blink).

Incident B was yesterday. I went to pick up my prescriptions and midway through it the cashier just...wonders off. For several minutes (2-5 long enough for my injured knee to start screaming at me and for three other customers to be served next to me) without telling me anything. She finally came back to tell me one of my prescriptions wasn't covered by insurance.

Which I knew. And could have told her, had she just told me why she was about to leave me standing there. I told her this, hoping to save another customer the random wait without warning and she got huffing, slamming my prescriptions into their bags (I didn't even know you could slam things into paper) and being extremely short with me while snapping she was 'just trying to help'...because no communication is always helpful.

Not major things, but both happening in one month at a place I normally get excellent service is a bit weird. Especially since I've been served by the pharmacy cashier/tech before, she's normally wonderful at her job.

Hopefully whatever got IN the water is now out.

ETA: I'm not editing the post because then people get confused, but I said 'complain' in regards to the second incident when I meant 'talk', just to give the manager a head's up. I agree with commentators that she was probably having a bad day and I should have left it. I blame pain for making me bitchy.


Bad Service

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February 2016



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