A recent post reminded me of this event that happened in my previous apartment complex.
I was at the time working on getting my teaching credential and was working at a high school, which meant I got home kinda early, about 3ish. My SO won't get home until usually 5 or 6 pm. ( this is all relevant, so bear with me).
When I got home one day, there was no notices in the door so I went into the apartment and was sitting in the front room watching TV. My SO got home at 5 pm and asked me why I didn't take in the notice that was outside. It was a notice informing us that they were going to be spraying for bugs the next day at 8 am and that we should not have any pets around and that we had to take everything out of the kitchen/bathroom because that was where they were going to spray.
We tried calling to complain but the management was in a meeting and couldn't talk to us so I left a message letting them know that we were upset at the lack of timeliness of the notice, but that we had complied with what they had asked us to do. We then spent the rest of the evening stacking everything on our dining room table, cleaning out the bathroom and trying to find a boarding place for my cat. The next day I called to see if it was ok to renter the apartment. They said that they had finished all the apartments but ours because we had called and complained. They then refused to pay for the boarding or to have the company come back to spray our apartment. Thankfully we only had a few months left on our lease so we left at at the end of it.
I am so happy we no longer live here. On the bright side, if you live in the San Diego area, the Purring Parrot is a great boarding place. My cat was only slightly terrified and that in the cat world is a pretty good sign that they like something that is new and different.
I remember going for a battery for my former mini van I used to own.
The battery was going to cost me about 40 to 50 bucks which was alot for me at the time but my folks are good about helping me and my brother out with some of our expenses so I wasn't worried. I had gone to the local walmart, a store I've never had an issue with until this incident.
So they are taking a while to get my battery and finally this guy walks over, grabs a battery by the "handle" and I say "oh is that for such and such mini van?" and he turns and looks at me and goes "yeah" still holding the battery by this very flimsy plastic handle. I was a little nervous watching him hold it that way and it seemed that my worries were justified when the handle broke in his hand. I was standing a good length away, maybe 8 feet or more and yet when the battery fell and made contact with the store floor, it exploded all the gel inside all over and splattered my pants, part of my hands / arms and a then favorite shirt with battery crap / acid. I was a little shocked as was the mechanic mostly since we all were thinking this stuff is bad and you're not supposed to rub it over your skin. They told me to go use the bathroom nearby and I washed it off, feeling like crying cause it wasn't really hurting me so much as I was kind of uncertain if it was going to do anything since I had all this petroleum jelly like acid stuff on my hands / arms. I washed off my shirt which ended up having bleach stains after that from the acid, wiped off my pants and thankfully my arms / hands were just mildly irritated looking with redness. It didn't sting but it reminded me of rope burn or something had rubbed my skin a bit.
So I get outside back to the mechanics area and the manager's there now. He's like "well I can offer you a new shirt from our dept. How much do you think your shirt is worth?"
It wasn't much of an offer really and my shirt was nicer than anything at Walmart so I managed to convince them of that and that I'd rather have a 20 dollar refund on the battery. The Manager had this "oh crap, she's smart" look on his face and finally gave in and took off just over half on the battery. I called my dad and told him what happened along with what I'd gotten accomplished and he was concerned but glad I had handled it so well. LOL Just a little pissed they acted like the battery was the culprit when it was the moron mechanic who held such a heavy thing by a flimsy handle. It wasn't even thick enough to hold that weight technically. I was just glad they gave me the discount despite being such idiots at the time about the whole thing. It was more a negligence thing than rude service. I could have been blinded if I'd been closer and it got on my face.
I purchased a box of bubble mailers from him last week. When I purchased, ebay said that I would receive the package by Monday (tomorrow). The seller sent ebay a tracking number the same day that I purchased it, which never updated.
On Thursday, I messaged him asking if it had shipped out or not.
NO of course it hadn't! The seller claims the mailers are backordered UNTIL Monday, meaning I won't be getting them for nearly two weeks after I placed my order, assuming he even gets them in on Monday or bothers to ship them at all.
I told him to refund me immediately. No refund and no response, of course, he's holding my money hostage. I'm going to have to get Paypal/ebay involved in order to get my money back.
DO NOT buy from this seller, or anyone calling themselves ValueMailers! You will just make yourself miserable and get behind on your work due to them being jerks and refusing to actually ship out your order however long they want.
(I actually bought from them before on Amazon, and didn't realize they were the same person on ebay until they lied about shipping my package. That time they held onto my money and didn't ship the bubble mailers for THREE WEEKS. They swore they would ship me out mailers overnight, but they shipped a "new" package ground, using the same slip and I got them a week later. So he held onto my money for a month and I got nothing out of it other than having to buy another package of mailers from a different seller so I actually could use them.)
Update: I told him to refund me on Friday, and he claims that somehow they "couldn't stop the package in time". Even though it hadn't shipped yet and there's NO reason he couldn't have stopped the package. >:|
A few years back we had a pipe freeze and burst. My mother was visiting and offered to put it on her credit card. So, when we picked a company from the yellow pages, we selected an ad that mentioned her card type and double checked when we called.
A plumber came, found the pipe and fixed it. Then it came time to pay and he suddenly insists that they don't take credit cards and we needed to give him cash. (I don't remember the exact amount, but it was several hundred bucks.) After arguing with him and getting nowhere, we decide to just go to the bank and get the cash. He gets paid. He leaves. I add a company to my list of people to never do business with again.
About a hour later, I answer the phone and its someone from the company asking for feedback on the service. They were not happy when I told them about his refusal to take a cc, so I suspect he got in a fair amount of trouble.
Usually I go to only one place to get a zipper or a ripped seam fixed. But she doesn't accept cash and it's a bit of a drive. So I looked up closer places on yelp that had good reviews and found one close by.
I go in and everything is fine until we get to pricing. They want me to pay half up front. This is odd, but maybe because I'm new? The usual place I go to never asks for money up front. I pay cash.
When I come back I go to use my credit card to pay for the remaining bill, about $25. The lady refuses saying there will be a fee for her. There is no sign saying min charge has to be X. She has credit card signs (MC, VISA, DISC) on the front door and at the check out counter. I questioned her and finally she relented, but I could tell she was really annoyed. If you are going to advertise that you accept credit cards, accept them!
Mind you, a lot of the seller's reviews are not terribly complimentary about the quality of their merchandise, so all in all I reckon my young friend is better off not having received what I ordered...
I actually went there twice, because the first time the guy said he needed my credit card and a paystub from my job?????? Which was extremely bizarre as my phone carrier has no info on where I work at all and I'm just trying to upgrade my phone, not open a line of credit. I was very baffled by that. Came back later and spoke to someone else, explaining carefully this time that I was not a new customer and just wanted to upgrade, in case there was confusion last time which caused the weird paystub thing.
In the end, she couldn't help me, which was fine and not her fault at all. What WAS a problem was the entire time she was making incredibly inappropriate remarks about a trans woman who was nearby, to all of her coworkers. "I can't believe you didn't see that THING. That man who wanted to be a woman! What is it?" She actually was there the first time when I was talking to somebody else, when the trans woman first walked past, and the second time, long after the woman had gone, she was STILL TALKING about her! Very blatantly, not under her breath, so all the customers can hear. Her other coworkers were gossiping about her a little too, but she was the main pot-stirrer for sure, especially since she continued to bring it up. Wtf.
She kept and kept on until finally I got so sick of it that I spoke up, not to scold her but just saying "I think she's a SHE", etc. to give her the hint, without outright causing a scene, that her customer was not pleased by her behavior. She stopped talking about the woman then, but a minute later started making fun of a guy who had a pink cup... I... just don't understand. I'm sure that she believed my sour expression was because she could do nothing to help me with the phone upgrade, because she apologized a lot, but clearly she didn't know what she actually should have apologized for. She also said something about how one time she tried to call "someone like that" 'ma'am', but they got offended. If that is true... it's possible to be polite without using gendered language, and that's still absolutely no excuse for talking about "that man who wannabe a woman".
I spoke with a manager about it, and finally someone was sane and apologized to me about it. Still, that was my first and definitely last experience working with Walmart, or at least this location, about my phone. So disgusting.
I don't want that girl to get in any serious trouble for her remarks but she needs a sharp reminder to watch her mouth in front of customers. She really shouldn't be saying those things EVER, but there's absolutely no excuse to make transphobic and homophobic remarks right in front of customers. You never know who is hearing your ugly words. In this case, another transgender person [me] was hearing them, and was not pleased in the slightest.
Edit: I should clarify, since it seems everyone is misunderstanding. I said I don't want her to get in serious trouble. Like, I wouldn't try to get her fired over something like this. At least not the first time I run into it. That said, she needs a wake-up call, and hopefully my complaint - and hopefully a resulting talking-to by someone in charge of her - will serve as that for her.
As we were driving to the tunnel, the traffic report was on his radio and I could hear the newscaster say the Brooklyn Bridge was OPEN TO Brooklyn and closed to Manhattan. Not long after that report, he turned the radio off. That means we would have been just fine getting home via the route I told him. The guy lied. The cost of the tunnel is less than I would have tipped (on average $10). Now, I decided, instead of deducting the $5 cost of the tunnel from his tip, he was going to get no tip.
We get to Brooklyn and we hit a massive amount of traffic on the BQE. We ended up getting off and having to drive around to get to the route we needed to get home. Except, we told him what street we needed to turn onto and he drove right past it! At that point, I called him on being a liar and either not paying attention to where he was going or deliberately missing the turn. He argued that the Brooklyn Bridge *is* closed and I told him it was not closed going towards Brooklyn because the traffic report said it wasn't and I had even checked on my phone. After that, he shut up and drove us the rest of the way. The fare was pretty big but that was mostly cause of the traffic we hit in Brooklyn. I think his antics only added a few bucks if that. Obviously, I didn't tip.
Unfortunately, I paid in cash (didn't want this guy having my name so I didn't use a credit card as planned) and didn't think to get a receipt. I did write down the medallion number but there was no driver's id where one should be displayed so I have no name. That is against the rules but half the time the id doesn't match the drivers because the medallion owners rent out their cars. I think I transposed the letter and one of the numbers on the medallion number so I don't want to make a mistake and complain about the wrong cab.
I don't know if this was more bad_service toward me or the customer before me, but damn...
I went to Michael's last night to get a picture frame. It was getting near to closing, or so I surmised from the music on the speakers being turned off partway through when I was shopping. I made my way up to the checkout, where there was only one register open. There was a customer ahead of me (relevant to the story: She appeared to be a high school student or college freshman, and was on her cell phone while the cashier was checking her out). The cashier was this sweet-looking older lady (in her 50s or 60s, I would say), so in my mind, I'm thinking that because she looks the part, that is what she must be (a sweet old lady). The girl ahead of me finishes her transaction, I go up, and the following happens: (C = Cashier)
C: *scanning my frame* "Can't wait to go home and put some Ben-Gay on the back of my neck."
Me: *thinking it sounds like she's had a tough day, so I try to be nice* "Did you have a long day?"
C: "Not a long day, no, but...I just had a customer who should be committed to a mental institution. She actually thinks that they're going to cancel a basketball game at her school because [some other event] is happening at the same time."
...I didn't even know what to say after that. I realized she must have been listening to the girl's phone call and so gotten that information from there, and if she wants to think that about a customer, she has every right...but to say it out loud? To another customer (me)? Not professional and not okay.
It is ESPECIALLY not okay in view of the fact that I am on the autism spectrum (Asperger's syndrome) and I know for a fact that when I was diagnosed as a child, there were people who told my parents to put me in an institution (they didn't, thankfully). All I could think was that if C thinks that a comment like that girl made means she deserves to be in a mental institution, I don't even want to know what she'd think of someone like me. It's really sad and scary to think that people like C exist in the world...
They keep getting phoned from some call service (they refuse to say who they are or who they're working for) letting them know that they can reduce their interest rates on their credit cards. My mom went ahead and asked them how much she could save and the lady on the other line told her that she would need to know what cards my mom had and how much she was paying - when my mom told her that she actually didn't have any credit cards, the lady outright replied "Then what are you wasting my damn time for?" and hung up.
Another time my dad answered and he asked to speak to a supervisor. The guy on the other end repeated the word like he wasn't sure what in the world that was and then promptly hung up. My dad tried calling back but it just stated that the number couldn't be reached (and he's tried calling back multiple times).
Well they kept calling and being incredibly rude so my parents tried adding their phone to the do-not-call registry but now they're calling with different numbers to get around the block. Just today the same people called supposedly from a town 30 miles away from us..only it had our town's area code.
Right now my parents have two of their numbers blocked but this is the first that my parents have actually been cussed at over the phone by some company. It honestly sounds like some kind of scam but my parents think it's part of the government's credit relief thing? I really dunno but it's getting ridiculous.
- Current Mood: hungry
I ordered pizza online at about 5:10pm on Sunday. The Pizza Hut is about 5 miles from my house. I get a confirmation E-mail saying it will be delivered around 6:30pm. Wow, ok, guess they're really busy. I wasn't that hungry yet, so I didn't worry about it. He showed up around 6pm, which was really weird since I wasn't expecting him yet.
That alone wouldn't have made me post. At this time, I'll take the opportunity to say I'm 24 years old, 5'1", and have a baby face. I look reasonably young, and I am home alone. So I answer the door when he knocks, and as he's about to hand me the receipt to sign (I'm reaching for the receipt), he pulls the receipt back and says, "Hold on, little girl, are your parents at home?" Oh HELL no. I just glared at him and took the receipt, since I didn't really want to say, "Actually, I don't live with my parents" which might open it up to "yes, I am here alone and defenseless." It was meant to be a joke but it was really unnecessary and made me feel a bit uncomfortable.
What really surprised me is that he had "Team Manager" on his name badge, and he was dressed in all black like managers often do in those kind of places, so I was super "WTF? You're a manager and you say stuff like that?"
Not the worst service in the world, but it was obnoxious.
My fiance and I went to the movies yesterday afternoon to see the Ride Along. About halfway through the movie, I finished my pop (Sprite!) and went out to buy another one and some candy. Bought them, and went and sat back in the movie. Took one sip of the Sprite, and it was just soda water.
So I went back up, with a full cup still.
Me: "Hey sorry, I just bought a Sprite and I don't think the Sprite is working properly, because it's just carbonated water."
Girl: "It's working."
Me: "Okay.. well, this is just carbonated water"
Girl: "I'll go check."
she went to the back and a few minutes later came up and said,
Girl: "I just looked. It's working, there's nothing wrong with it."
Me: "Okay, well this one is just carbonated water"
Girl: "What do you want?"
Me: "Well, I'd still like Sprite, if it's working"
So she dumped the cup and refilled it, I took a sip.
Me: "Nope, still just carbonated water."
Girl: "But it's working."
Me: "You can try a sip if you want, it's just carbonated water."
Girl: "Okay, I don't get it - what do you want?"
Me: ........ "A coke."
I just thought it was funny. How can you tell just by looking if Sprite is working?? Sprite = clear. Carbonated water = clear. She was so adamant that the machine was working and that I had Sprite, but if she had taken one sip, she'd see it's just soda water and the flavor is missing.
This might seem minor bad service, but it seems to happen often and it is irritating.
When I change my address and phone number, it seems like getting it changed at any of my doctors (it took 5 attempts at my GPs office), my dentist, and eye doctor is like pulling teeth.
I went to see my gyno two weeks ago. Before I left I made sure to double check my contact info because it's different from the last time I was there. I had the receptionist update it and she assured me it was changed.
Apparently they only changed my address. I got a letter today from her office saying that they've been trying to reach me via phone to talk to me about test results. :/ Now I have to wait until Monday to find out said bad news (that's the only reason why they would call).
Like I said, relatively minor bad service...but still...why bother to have me update it if it rarely gets updated on the first try?
Two weeks ago I ordered a skirt on sale from Target for 10$. I bought 40$ more of things so my shipping was free, as Target has a policy of 50$+ = free shipping. As some might know when shopping Target online, they frequently ship your order in separate orders depending on what warehouse they are stored. My first package of a pair of shoes and 3 eyeliners came Wednesday, while the last part of my order - a pair of sunnies, a batman hat, a vest, and the sale skirt - came today.
Except when I opened the package, no skirt! Instead, there was a really ugly green shirt not even remotely in my size! Now, I've had issues with stores before getting SKU #s wrong on sites, so I wasn't worried or offended, I knew I could just call up and get it all settled.
First off, my operator was very hard to understand. It took me a few tries each time he spoke to grasp what he was saying, which was frustrating not only me, but him as well. Trying to keep my cool, since I don't want to be a c_s, I patiently reported to him what I've just posted above - that I didn't receive my skirt and instead, received a shirt that wasn't anything close to what I'd order. Begin confusion.
First, he thought I wanted to return the skirt. No, I don't even have the skirt! How can I return something I don't have? So I tell him that the email I just received about a refund was incorrect. I don't want to return anything, I want my skirt. So then he says well, I'll get a refund. Great! Does that include the shipping, I ask? No, of course not. This is when I get mad. I explain that I refuse to pay the 5$ shipping for a 10$ skirt when my shipping was originally free, per the 50$+ policy. He says "I see...well if you really want the skirt, you will have to pay the shipping." Absolutely not. I tell him that I refuse the refund, why can't he just send a brand new skirt? Why the run-around and making me lose 5$ when I did nothing wrong?
He then says that well, I can buy the skirt again, call the operators again, refer to the original order number, and there's apparently a note about how they will waive my shipping. But wait, 'waive' doesn't mean refund my credit card - it will mean giving me a 5$ target gift card! What the hell do I want with a target gift card?! In fact, he says, the refund I'm getting for no skirt arrival is in form of a gift card. I'm really frustrated now, and I can't understand why they can't just send me a new skirt, done deal. He gets really snarky with me, and when referring to the skirt, he now mentions the size - Xhilaration XXL. Except he says out the "extra extra" really weirdly in a way that made me really uncomfortable.
I immediately am done. I tell him I refuse to order a new skirt, call again, and get a stupid waiver for my shipping price. I say forget it, I'll give the refund card to someone else because I am never shopping there again. He starts to quickly mention that I must return the shirt I received, but I'm already hung up. Why should I return the shirt when I'm not getting my skirt in return? And on top of that, received such uncomfortable service? No, I refuse, even if that last part makes me a c_s.
So now I'm without skirt, with a Medium shirt I don't want, a target refund gift card that is now useless to me, and a ruined night from the weird way he referred to my weight. This is the worst service I've received from Target EVER. I will just stick to ordering clothes elsewhere. Ugh.
One of my friends, L, has two children with Celiac disease, so they cannot eat any foods which contain gluten. L knew that the buffet didn't offer any gluten-free options, which was fine. The plan had been for the rest of us to eat, then to go play as a group. However, the management would not allow L and her kids to sit with the 15 of us who had purchased buffet tickets unless she did so, too. L tried to explain the severity of the kids' conditions, but the manager kept repeating he "couldn't give anything away for free" and suggested the kids would just hit up the buffet the moment his back was turned. I got involved and said we didn't want anything for free other than to sit together as the kids could not eat the food or they would get seriously ill. L showed them the medical bracelets and gluten-free snacks in her purse as proof they wouldn't go near the buffet, but manager wouldn't budge.
L even tried to compromise by offering to buy three waters at the premium soda cost just for the privilege to sit with the rest of our party, but the manager only refuse,d and L wouldn't agree to buy the buffet tickets. I don't blame her for not wanting to pay almost $30 just for her family to sit around and watch other people eat food they can't even have themselves.
They told us our only option to sit together if we didn't all purchase buffet dinners was to "buy a party room for the night"--at the discounted rate of $75 an hour. Those of us who had paid to eat at the buffet demanded a refund due to the discrimination, walked out, and went to Dave and Buster's instead. They lost out on the business of 16 people, each willing to spend about $50 each because they "couldn't risk" letting L's family rip off their $9-a-person buffet.
What really rubs me the wrong way is I had just hosted my daughter's first birthday party at this same arcade two weeks before, and got conned into spending $300 for really terrible service (the room wasn't ready, the hostess that we had to pay for was late and didn't do her job like cutting the cake, they nickel and dimed us on things like soda refills, they smashed the pizza, etc.), but I chalked it up to the mistake of actually booking their birthday party services.
Now I know better and will probably never go back to them ever again. Not even just for a night out. I don't know if they were ignorant to what Celiac is or they're part of the population that believes food allergies are just figments of imagination, but either way, this was not handled appropriately and they lost out on a lot of money as a result.
Quick edit: in order to even enter the establishment, you have to buy a "playing card" with a minimum of $5.00 in tokens on it. You can circumvent this requirement if you are attending a party in a rented party room, but that's the only exception. Also, because the rides are generally blocked off by groups of six to eight, much of the play area is not accessible if you don't have your entire party with you, meaning that many of the amenities would be blocked off to L and her kids until we were done anyway. Not to mention, the only available seating (aside from at arcade cabinets or what have you) is in the buffet area, or any of the party rooms. This means L's only options were to literally stand around until our party of 15 had finished our meals, leave and come back later, or pay for food her family could not eat.
When my name was called and I got ready to check out, the pharmacist, (the same one who took/processed the Percocet RX when I dropped it off,) told me he needed to see ID for the birth control. At first I thought he meant for the Percocet, which would make sense since it's obviously controlled and addictive, but nope, he said it was for the birth control. ..... what? This guy wasn't a tech either, he was a pharmacist. I was livid - he obviously knew it wasn't the morning after pill (I would still be livid about that, but w/e.)
I had literally just come from the ER where I spent 7 hours being diagnosed with a kidney infection, so I had 0 energy to speak up, but I know I should have. I showed him my ID (which he spent about 5 minutes scrutinizing since it's a temporary, paper state ID.)
What's the best way to go about reporting this? I don't even think it's legal. I hate thinking about how many underage women this guy has refused meds to. :/
EDIT: well, this post was a hot mess, but as an update, the supervising pharmacist spoke to the dude about it and he denied even asking for my ID ... so yeah. I might look into reporting it elsewhere, as I am concerned about this man keeping young women from basic healthcare, but I think I've gone as far as I can with CVS, unless I go corporate, which I'm not sure I have the energy to do.
My son does chores for allowance, and saves up his allowance to buy larger items. He saved up the past few months, then looked on Ebay and found some super rare first edition Japanese pokemon EX cards he really wanted with a buy it now of $90, with $10 shipping from a province over from us.
He was so excited, especially because I told him it's just in BC, so it should only take a few days to get here by mail. He'd hurry home from school every day to check the mailbox.
It's been a month.
I've contacted the seller a few times, and each time I just get "Well, I sent it, I checked with Canada Post and they say if you put your address right it should get there. I have 100% feedback, it's not like I'm ripping you off.", and he'd ask me to wait to see if it showed up or got delayed, and said once it took him an entire month to get a letter.
So I opened a dispute with PayPal, and in the dispute he says that he can't prove he sent it or provide tracking, because despite my paying $10 in shipping, and despite the listing saying it would be sent by Canada Post parcel which includes tracking, he says he had just thrown them in a regular envelope and sent it that way. With a $0.65 stamp. When I paid $10 shipping. After I saw that, I moved it to a claim.
Not only that, but looking through his listings - he has a new listing up, with the majority of the cards that my son had bought listed again. Unless this guy has two copies of every super rare first edition Japanese card that are hard to find and expensive, I'm thinking he's pulling a fast one. Not even just one or two of them, but five of the ones that my son bought are now listed in a new listing.
It sucks, because I'm trusting and waited a month for him to try and make it right or for them to finally arrive, but I think he was just placating me to try and get me out of the claim window.
I work in customer service for a credit card and loan company. We purely deal with credit in the UK, though we do have an actual banking arm backing us in Europe.
Little bit of background here; every month, we all do a bit of e-learning, which is basically brushing up on policy documents. This month, one of them was ethics. It mentioned that if we suspected someone of not understanding that they were applying for credit, we were not allowed to put that application through, and needed to refer them to our mental health team. I called someone in sales to ask if they knew who that team were, since that info wasn't given in the document, and we only deal with a handful of applications in my department. The person I asked had no idea, and said they would just tell the person to go online. I asked my manager, and she agreed that that was wrong, but she didn't know how to contact the right team either, or even if we had one. I let it go there, since, in six months, it had never actually come up, and I figured I'd deal with it when it actually happened.
Yesterday, it happened. A customer called in, got through security fine, though he mentioned that, because he'd had a stroke, he had difficulty remembering his passcode. He asked how he went about getting "his £2000" out in cash. I told him that his account wasn't in credit (if customer's overpay, we just transfer the money back by bacs), but if he meant a cash advance the fee would be etc and the apr would be etc, and it would take a few working days.
He made a comment about how we were acting like it was "[our] money, not [his]". I made a jokey comment about that being how credit card's work, which, in hindsight, may have sounded a bit patronising.
He was unable to grasp that we were a credit company that had loaned him money, not a bank in which he had money stored. I double-checked that he'd called the right company, and tried every way I could think of to explain that we weren't stealing from him, and that the £2000 cash availability he had was an amount we were willing to lend to him, not money we owed him. He got more and more upset, and starting threatening to call the police. Eventually, he hung up on me, when I refused to put him through to a supervisor. I kind of hope he did call the police, or someone; he sounded very confused and frightened, and maybe they'd have been able to calm him down.
I did ring through to my supervisor and ask if there were anything we could do. If he no longer understands that he's borrowing money, it's against the responsible lending code and our ethics policy to keep letting him get into debt. He'd missed a couple of payments recently, which had resulted in fees, and if he didn't realise he was borrowing money, he was just going to get himself more deeply into debt, which would be bad for him.
One of my supervisors did actually find a contact number for the mental health team, and I called them. I think they were thinking in terms of arranging a payment plan; they said they couldn't do anything without the customer actually calling them and asking for help. I wanted them to put a 'closed at our request' block on the account. We compromised by agreeing to put a note on the account with their number, asking the next person he spoke to to ring through to them.
I think I may have been being a bit controlling and patronising, though with the best of intentions. With the policy fresh in my mind, I wanted to do things by the book. I do genuinely believe that we should stop lending money to someone who doesn't understand that they're borrowing it, because that's how people get into debt spirals, and I know that those with mental health issues do struggle a lot more with debt. On the other hand, maybe I should just mind my own business.:/ Thoughts? How would you want us to handle this, if yourself or a loved one were in that situation?
Our router finally gave up the ghost last week and my husband called our internet service provider. After doing some over the phone diagnostics, they concluded our router was bad due to some manufacturer defect and said they could send a replacement or we could go into the local store ourselves. My husband decided to go into the store directly. He came home with a new router, the internet was faster, and he even told me excitedly we'd managed to get a lower rate. Cool.
Yesterday, husband logged into our account to pay the bill, and noticed it was $75 more than usual, no discount at all. Husband called the ISP, and got a CSR who said that $35 was an installation fee and $40 was an equipment fee for taking back the router. He was polite, but firm in reminding them that he brought the box home from the store and installed it himself, and that the original box was deemed faulty by their own diagnostics.
The CSR said that the $35 was a "convenience fee" to make sure router was installed correctly--huh?-- and that the equipment fee is necessary to dispose of old equipment in environmentally responsible ways--again, huh?--before my husband disclosed his occupation as an attorney and explained how this policy circumvents the contract he signed, basic fact (how can they charge us an installation fee when they didn't install anything?) and why it all isn't legal.
But the final insult came when my husband said he just wanted to pay his bill, and was told that an updated bill would not be available for 10 days. The CSR said our only option was to pay the full amount of the bill and then wait for the difference to be credited against our next bill. Husband said he would wait for the actual bill, and CSR told him that we'd get dinged by paying late. Husband, fed up, insisted on speaking to a supervisor.
The supervisor he was transferred to apparently took care of it, but I still can't believe how poorly trained the CSR for this company proved to be.
So I placed an order from a local place at 10:15. The order was supposed to be there between 11:20 and 11:30. It still wasn't here at noon, so I contacted Grub Hub. They looked into it for me. My food finally arrived, stone cold, at 12:20, and hour after it was supposed to be here. The delivery driver said nothing and had no explanation for why it was so late.
Grub Hub was awesome, though. They've given me a free order for the same amount that I can use with any of their restaurants. So it turned out okay. But I never did get an explanation on why it was so late and why my food was cold.
I placed an order back in (very) October, which contained amongst other things, a necklace. It was a pretty drop chain necklace, with dangly things off a central ring, and I liked it. It was a bit fancy, though, so I wore it once over Christmas, put it away again, and then wore it again today.
Aaaaand... it broke.
IDK how - but the ring itself is snapped in two, and there's no way to fix it. Not without a jewellery workshop or something.
And I'm pretty pissed. Two wears? That's all I get out of it? I mean, I'm not expecting it to last years and years, but two times is just ridiculous.
I would like a refund or an exchange (don't think I'll get that because it was in the sale), and rather than call them - on an expensive number, no less - I decide to live chat with the company first.
The first time, I'm in the queue for two minutes, forty seconds or so, and then I get a lady Vicky talking to me. She asks "Hi, how can I help you?" I explain my problem and ...
She never replies.
I wait for ten minutes, occasionally poking with a Hallo?
So wonderful. I go through it again, get a wait of 17 seconds, and am now talking to a Victoria....Um. Okay. Co-incidence maybe. Get the same "Hi, how can I help you?" thing, explain my problem again...
And get twenty minutes of silence.
And this is supposed to be better than phoning?
Call them up, get their shitty phone messages which say something like, "All our operators are busy at the moment, please continue - " *and then it would return to ringing sounds. Then the message, cut off and returned to ringing sounds again. and then cut off midsentence, which was... interesting... And finally get through to a person who gives me the right advice.
I'm just a little frustrated because urgh. Seriously. Half an hour waiting on live chat combined, just to end up calling a number anyway? Not great, thank you.
*edit: whoops, didn't explain that well.