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Mar. 18th, 2017

A letter to the CEO of T-Mobile. I've left out how rude the local store was when I came in without the text that T-Mobile was supposed to send. I never got a text but called the customer service to double check before coming into the store. Lady copped an attitude that I should've waited for the text (they likely sent it to the line of the phone which wouldn't boot, lol), but another person found the phone in the back room. I feel this is minor in comparison to my real complaint (T-Mobile not honouring what it's representative said), and didn't want to detract from it.
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Feel free to give constructive criticism.

I need coffee, but not this badly

So, I've decided not to visit my local Costa Coffee again. Which is a shame, as out of the Unholy Trinity, theirs is the only actual coffee that I like.

A while ago, while I was waiting in line, the barista behind the counter served the person in front of me, and then started chatting to their friend who was in the queue behind me. They went do far as to take their friend's order ahead of mine, which is remarkably unBritish!

More recently, another barista decided to chat to her friend who was having a coffee, rather than take my order. Her colleague who was evidently on the "make drinks" side of things that evening couldn't take the two steps over to the counter so that she wouldn't have to interrupt her conversation, and just stood there. In this situation, my boyfriend and I tend to play a little game based on "Diner Dash", and start a countdown to imaginary "patience hearts" popping. Three out of the standard five went before she finally deigned to take my order.

This morning really took the biscuit. I placed a roll on the counter to be heated, and requested it to go. When asked if I wanted a drink, I asked for an iced hazelnut latte (unless there's snow on the ground, I'll have an iced drink - hot drinks tend to make me sleepy). She rattled it off to the other barista (the one who couldn't walk in my previous visit) and took my money.

Then I saw her colleague start to assemble a hot drink. I said, "If that's for me, it's supposed to be an iced latte." This was not an unreasonable assumption, as there was no-one ahead of me in the queue. HE just laughed me off and continued to make the hot drink. When he put it down in front of me, I shook my head and said (slightly shortly) "I did say that it was supposed to be iced!" He got very defensive and made another, all the while with body language implying that I was being awkward.

I'll excuse a genuine error, but not when someone ignores an attempt to correct one. From now on I'll stick to the Tassimo capsules if I'm at home!

Come on, Amazon, you had ONE job!

Amazon does it again.

My package was supposed to be delivered this coming Monday. USPS is closed Monday, but I thought "LOL it's a big package, they'll surely ship it UPS, Fedex, DHL, Amazon, or any other company that's actually open on Monday".

Guess which option they picked? USPS! OF COURSE!

So now I'll have a monitor sitting in front of my apartment door (if USPS even gives enough shits that day to get it in front of my door), begging to be stolen all day on Tuesday. If USPS even bothers to deliver it.

Good job, Amazon.
So I had to switch insurances this year and my premium went up more than 200 dollars. But at least I'm getting reasonable coverage. The problem happened when I went to pay my February premium. I was able to pay my January one with my credit card, just fine. But when I went to pay February, there was only options for debit card or bank account transfer.


So I called them, and I found out that this is their policy. Only the first payment can be made with credit card and the rest after that cannot be. Only I was never told that. It was not on the information on the health marketplace, on the insurance website, or on any information I got. And now I'm stuck. I'm living with my parents at the moment, so their paying my insurance. And this makes it extremely difficult for us.

Grrrrraaaaaaaaaaaaaaaarrrrrrghhhhhhhhhhh

The Event


My phone was stolen near my student accommodation the other evening.  I went for a walk around the block, to my step goal (I use vivofit), and someone on a bike snatched it out of my hand.  I screamed “thief!” and chased them down for two streets, until they turned two corners and lost me.

My first feeling was this is ridiculous.  During Welcome Week, we’d been warned that this was a method of theft that occurred in the area, and I’d thought it was ridiculous then, when I’d first heard about it.  Having it done to me was embarrassing.




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AppleCollapse )

So, my friend and I ordered pizza last night from Pizza Hut. We placed the order at about 6:30pm, with a delivery time given of 7:05PM. Well, that time came and went. I figured that since it was a Saturday night, they might be really busy, so I gave them some more time.

After twenty minutes, though, I called their customer service line just so I'd: a) know where it was; b) get a time on when it would be delivered. Ten minutes on hold later, I got someone. They couldn't pull up my order nor could they get a hold of the store – she said that they weren't answering the phone. She explained that it's been a very busy night, so I should just wait and give them a little bit longer. I thanked her, hung up, and waited some more.

An hour after it was supposed to be there, I got fed up and called again. This time, I spent nearly forty minutes on hold, listening to the same annoying loop of advertising ad nauseum, before someone picked up. The guy was super helpful, he pulled up my order, said that it was unacceptable that it had taken this long, and that my order was in the system and hadn't moved. He got a hold of the store, then put me through to the store.

So, why didn't I get my order? Turns out, according to the lady at the store, that they had cancelled my order and not told me that they had done so because one of their delivery drivers said my address wasn't in their delivery area. Now, that's BS as I've ordered from that location before with no issue. She said she could reorder my order and we'd get it in half and hour and we'd get a discount.

Pizza finally arrived at 9:30PM. We got our discount, but honestly at that point? I really think that it should have been free.

AMAZON!!!!!

Amazon offers "Free Same Day Shipping!" in my area. This means when you check out, it shows you the stupid countdown and has the options for shipping, one of which will say:

Get Same Day Shipping!
Guaranteed by (TODAY'S DATE)

Today, I put an item I needed to get into my cart (a $7 purchase) and noticed that it had Free Same Day shipping on it ("Want to get your item by today, Dec 8th? Order within the next 2 hours and select Same Day shipping at checkout!"). Well, shoot, I'd like to get this today, so why not! I put an additional $32 of bullshit I didn't need into my cart, made sure it could all go Same Day, and went to checkout.

I see that there's only 1 MINUTE AND 57 SECONDS left to get it "Same day shipping! Guaranteed by today, Dec 8th!". Because of the urgency, I don't take a screencap of this page and pound that order button!

A couple hours later I realized I hadn't received a shipping notice. Turns out that at the last second Amazon swapped "today" to be "tomorrow."

This is the second time that this has happened to me. The first time the rep told me that I was lying, and that the checkout showed me tomorrow's date. This time, they just said I was "confused" and that "Same day just means it's delivered the same day it's shipped out." Which is not what Amazon's website shows anywhere they advertise it. Bait and switch, anyone?

So I tried to cancel my order... Of course it's too late to cancel it, so I'll have to refuse the package. Except I won't be home to refuse it.

I hate Amazon. Definitely not renewing my Prime membership next year. And since their system claims that they said Dec. 9th instead of 8th at checkout (which it most certainly did NOT), I don't even qualify for getting a free month of Prime for the trouble (per their TOS of guaranteeing on time delivery). :C

Also, is it just me, or does it seem like the Prime music selection is shrinking thanks to their Music Unlimited service?

Internet bad service turned good

My fiancee and I moved recently. We looked for some internet deals online and found that EE was the cheapest one with relatively good reviews, so we went with them. The hub came first, we read the instructions, turned it on and waited for the internet to come on, which was scheduled for 21st November. It came and went, no internet. The next day my fiancee phoned EE and the rep told him that the problem wasn't on their end, it was BT, the company that the phone line is with. He put my fiancee on hold while he dealt with an agent from BT. He got back in touch and said that BT told him there was a problem with the phone line and that BT would get in touch to schedule an engineer to come out, within 2 days. We waited, and the deadline came in went. I phoned up a day after the deadline and got another rep from EE. He put me on hold while he talked to an agent from BT and when he got back to me he said that BT were able fix the phone line remotely and that it would be on my midnight the next day. It was approaching 9pm the next evening and my fiancee phoned again. He got another rep who told him he could 100% guarantee that the internet would be on in a few hours.

Cut to this morning. No internet. So much for a 100% guarantee! Why anyone would say that to a customer over the phone is beyond me. The calls are recorded. Why promise something that you obviously can't keep? We phoned up EE, who re-directed us to BT. My fiancee talked to BT himself this time and guess what? There was no record of anything regarding our problem. BT redirected us to EE again. Luckily for us, we got a rep who knew what she was doing and put customers first. She pulled up our account and found out that there was some information missing for our router. She gave us a website that could be accessed offline, which came up with all the info on our router. There were some blank boxes that needed to be filled in, like a password and some codes. And voila, we had internet. She was so helpful, we asked for her name so that we could give credit to her. I'm pretty sure we made her day. She made ours too.

So after shocking bad service, we ended up with good service and have finally got the internet :)

Minor salad error causes argument.

So last night we decided to order out for delivery cuz we didn't feel like leaving the house.

My friend ordered a salad.

Where's the dressing?Collapse )

Frontier Communications

I've been having a lot of trouble connecting to the internet with my laptop. I tried lots of different fixes, and nothing worked. So I finally called Frontier, our internet provider, on Thursday September 29th. They have me run a few tests and determine I need a new modem. The tech I'm talking to says it should arrive Monday the 3rd. Great! Problem solved. Or so I thought.

Monday rolls around, no modem. I call Frontier, and the person says delivery can take 3-5 days. Give it a couple more days.

Wednesday the 5th comes, still no modem. I call again. I find out that their department who tracks packages is in Florida, and they are being evacuated as I was speaking due to the hurricane. They ask me to call back the next day. (Note, this is not bad service as they cannot control the weather.)

Thursday I finally feel like I'm getting somewhere. The guy I speak with says it doesn't look like a modem was ever mailed out (WTF?!), but he'll overnight me one, and it should arrive Friday or Saturday at the latest.

It's now Saturday, and guess what? Yep, no modem. So I will be calling them tomorrow. Again. Sigh. At least last time the guy gave me the number for his direct line so I won't be talking to a new person this time.
Dear Real estate agent,

I'm sorry, but trusting to the '3 p's' of home selling does NOT work when said house is on a quiet back street, where NO ONE EVER GOES EXCEPT THOSE WHO LIVE ON THAT STREET. Posting on facebook, fine, posting signs, fine...praying for someone to pass by? Not so fine.

For four months, I've been hoping you would get off your ass and DO something. You barely even CALLED me. I had to stop by the office, call YOU, I even began calling those numbers of people who said they would 'buy any house, any condition' You wouldn't even TALK to them to BARGAIN with them.

Yeah....we lowered the price, but you never even posted that. Now, I've got someone who hustles, and will call people and bug them. No, my house isn't the worlds greatest. It also isn't a flop, or horrid place. You, or your agency must have had SOMEONE who could have been looking for a place like mine. As far as I can see...you didn't even try.

So....to your request for my input on how you did? No review is better than the crap ass one I should give you.

Thanks for nothing.

Apple or University bad service?

I am so pissed off right now I'm actually shaking.

So, I have a Skype job interview tomorrow. And of course, my power cord would choose the day before to die. So I made an appointment at the Apple store. I purchased the computer in September, 2014, and I received it in October, 2014. And I purchased the 3 year Apple Care protection plan, so it should have been covered.

However, at the store the computer was coming up in their system as purchased in May, 2013 for some reason. So the Genius Bar employee went to the back for a while to contact someone. She comes back and tells me that because I purchased the computer through my school's education discount program, the school somehow purchased the computer in May, 2013. Even though it was new when I got it and made to my specifications. Even though I purchased through the Apple website, just with the school's discount.

She insists that this means that the protection plan that I purchased in 2014 actually started in 2013. So my computer is no longer covered. So I payed for more than a year of a service plan that I couldn't use. I'm pretty sure that's illegal. And I'm also pretty sure she's wrong about the school purchasing my computer a year earlier.

But I'm not sure what to do. I had to go ahead and buy the new power cord because I need it for tomorrow. So I don't know who I contact or what my next steps should be. She insists that my school is to blame and I should contact them. But my school had nothing to do with the purchase other than allowing me to get a discount.

Edit: Update

Went back to the store today with my mother (because she's much better at being forceful than I am). Asked for a manager. Brought all the receipts. He looked into it and figured out that when I bought the computer and the serial number was entered into their system, somehow it was entered in at the space for my previous computer, not this one. The weird thing is that one was bought in early 2011, not 2013. He wasn't sure where the genius bar employee got 2013 from. Sounds like she was pulling an explanation out of her ass honestly.

Anyway, he refunded me and also fixed the system so this problem won't happen again.

Restaurant WTF verging on bad service

My husband and I went out to a pan-Asian restaurant that he had never been to before. When he was looking at the menu he saw something he wanted and said he would rather have noodles with it than rice. I pointed out to him that he could just substitute noodles for rice, since rice doesn't actually come with any of the dishes but is $1.50 extra. When the staff takes your order, they try to make it seem like the rice is free by asking if you want white or brown rice instead of if you just want rice at all, but then on the bill you are charged for rice.

The waitress took our order and my husband ordered first. The menu's side dish description read "Steamed rice or noodles." My husband ordered "Steamed noodles" (thinking the description "steamed" was for both the rice and the noodles) and the waitress acted completely confused, repeating, "STEAMED noodles?!?" as if she had no idea that he just wanted regular noodles. Then I ordered my own dish with noodles.

The waitress was apparently very new because she looked nervous and like she didn't know what to do the whole night. She brought the wrong appetizers to our table, which were actually meant for a different table. But whatever. The service was also incredibly slow. Several tables were full and as we looked around, we noticed only one of the tables actually had food.

When our meals finally came out, a different staff member delivered them. I noticed that there was only one portion of noodles. The following dialog is where the suck comes in:

Me: We both wanted noodles. Are these noodles for both of us?
Her: No. Yours comes with noodles. (turning to husband) Do you want white or brown rice?
Me: We both wanted noo-
Her: WHITE or BROWN?

My husband decided to just order rice instead of trying to clarify that he wanted noodles as well.

Maybe this doesn't seem like a huge suck but on top of the incredibly slow service and shortness of staff, I really didn't appreciate her interrupting me when I was trying to clarify the order and insisting that my husband couldn't have noodles for some reason.
I'll make this as short as I can.

In June I ordered a poster for a movie that came out that month, picturing my favorite character from the movie. According to ebay it was shipped from China. The payment was not steep, but that's not the point.

I waited about 2 weeks for the item to even be shipped; got a message on ebay from the seller saying the packages were labelled incorrectly and returned. Okay, fine by me. Things like that happen...

Fast forward to today, I get my package in the mail, open it... aaaand it's the wrong poster, and not only that, but the quality is bad. The picture isn't hi-res and was obviously blown up.

I left a polite but honest review of the seller, marked as negative, because I waited a month and a half for the wrong product- so as you can imagine, I was pretty unsatisfied. I also reached out to the seller to let them know.

Now the seller wants me to "cancel" the negative feedback (I can't, as per ebay's policy, the seller has to request a review), and they're demanding that I do that before I get a refund. They won't even offer to send me the right product. This is the first negative review they've gotten and they seem to be intent on sweeping it under the rug. (I heard this is a common thing apparently? I don't order from ebay much.)

Totally not shady, right? I think I just got scammed. Bummer- I looked everywhere else for the poster and nobody else seems to have it in print, so I probably did get my money snatched from me. Sad though, I was really looking forward to having the character on my wall.

EDIT: I called them out and threatened to open a dispute, and they didn't reply. I got a full refund in my paypal account, so this case has been solved, but it was still shitty of them to hold the refund over my head over ONE bad review when it was their mistake.
Argh. Still having issues with a dental bill I paid. Several months ago, I got a collections notice on it. Called the dentist, they still insisted that I owed even though originally when I paid everything they gave me the total and told me that was all I owed. Called the collections to contest, they said they'd send me documentation.

So I've only now just gotten the documentation of them, several months later. I think they did that on purpose outside the 30 day limit for contesting. So now I have no options, it seems, but to pay a $150 bill I do not owe.

Amazon... wtf.

Why can't they get it right?Collapse )
Update: They finally shipped out the replacement blanket at 5PM last night. Obviously Amazon doesn't have transporter technology yet, so once it was marked as shipped, they updated the delivery day to Monday (note: I was told by the Amazon rep himself when he refunded the overnight shipping cost that this order was going to arrive yesterday, and up until it shipped, the date for delivery was yesterday).

I hit them up on Twitter yesterday, which was completely useless. More useless than the chat agents. No one did anything. No one looked into why the order hadn't shipped yet, no one called UPS or looked into where the bluray order was. If you ever have an issue with Amazon, don't bother hitting them up on Twitter.

I'm not sure why they bother with a "guaranteed delivery date" if it's actually just a suggestion.
Yesterday, my beloved corgi was acting lethargic, not eating or going to the bathroom. He had been fine the day before, so my mom was worried. She took him to the emergency clinic, where we found out he had lymphoma, an enlarged spleen and liver. They suggest pregnazone (sp?) and tell us to go to our primary vet. They say he could have about a few weeks to six months to live.

We call this morning (it was closed by the time we got out of the emergency clinic)and my mom explains the situation, saying that the emergency clinic made this diagnosis and the dog is dying. The receptionist catches an attitude, says that this isn't enough of an emergency to warrant coming in today and hangs up on her. My mom is understandably upset and calls other places to get him in so he can get treatment. The vet then calls back and says the call was disconnected (this is about 20 minutes later and we both distinctly heard the click of it being hung up) and suddenly has an appointment.My mom says no and to transfer all records to the new vet.

How can someone do this when you clearly say someone--pet, human, anyone--is dying? WTF?

Whose bad service?

Not sure whose bad service this is, whether it is the insurance or the government. But anyway, my understanding was that all birth control pills had 0$ copays now. Only, when I went to the pharmacy, they told me the new birth control my doctor wants to put me on has a $100 copay. A call to the insurance got me no information. They just said the pharmacy was right, but they wouldn't tell me why there was such a high copay on this.

Even apart from my understanding that their should be no copay, I've never had a copay that high on anything before with this insurance. I'm just really confused.

Hospital Bad Service?

I've been trying to figure out if what happened at the hospital is me not knowing how emergency rooms work or if I did something wrong.

I'm going to put everything under the cut because of mentions of gross bodily functions.

Cut for gross bodily functionsCollapse )

TL:DR: ER tells me I have a sprained back when I have gallstones. Second ER trip results in doctor yelling at me for wasting his time and then did nothing to help me.

I'm slightly worried because I'm having surgery on the 20th to remove my gallbladder and the surgery is going to be done at this hospital. My surgeon is awesome but I'm terrified of being treated like crap again. And it's even worse because my surgeon said usually gallbladder surgery is a same day type deal but he keeps his patients in the hospital over night.
So now I'm kind of nervous about having to spend the night there and I'm worried about how well I'm going to get treated. And I have anxiety so if someone treats me crappy I'll probably just have a panic attack and break down crying.
I get that cold callers are a nuisance, but this takes it to a whole other level.

It started at about 9am yesterday morning. My nan answered the phone for the first four or so calls and then she gave it to me because it was upsetting her. A man kept asking for her, wanting her to complete a survey. Each time she said no thanks, but he kept calling her back. This happened in the space of about an hour. She then gave the phone to me, and I said that when/if he rang back I'd be firm and tell him not to call again. He did, I answered and told him just that. He called back about three times within the space of half an hour, not getting the hint. He stopped for about two hours then he called back again. I told him to stop ringing and put the phone down. He called back. This time I just didn't talk and put the phone straight down. He called yet again and I told him to NOT call this number again. He said,

"And why not ma'am?"

and I told him,

"Because you've been calling us all day, pestering us, and I told you not to call this number and you did. If you ring this number again then I'll be reporting you to the police."

He never called again after that. I hate being firm with people and if possible I like to try and resolve things amicably, but sometimes it just doesn't work.
I'm not sure if this is bad service. Feel free to tell me or delete this if it's not. A bit of background: for the past three years the CD player in my car has been working sporadically. Sometimes it works fine, and other times it refuses to play the CD and won't give it back until I've pressed the eject button many, many times. I'm taking a few long drives this summer, and I want to be able to listen to music. So I went to my car dealer to ask them about getting a new one. This was a month ago.

They quoted me a price, said they had to order the CD player, and would call me within a week. Ten days later I hadn't heard anything, so I called them. They said the CD player was on back order, and they'd get back to me "very soon." A few days after that I friend told me I could get it cheaper and Best Buy. (He works there, so he would know.) I investigated, and this was true. I can't made a contract of any sort with my car dealer, so I went to Best Buy. I didn't tell the dealer; I just went somewhere else. My new radio/CD play was installed ten days later, no problems.

Yesterday, nearly three weeks after they said they'd contact me "very soon," the car dealer finally called and asked if my CD player had been all taken care of. I told them it had, but I neglected to say it wasn't by them. I'm not too upset since I *did* get what I wanted, but if I hadn't decided to go somewhere else it seems like I would have been left hanging. Thoughts?

Again?

Ugh. So, my old dentist has been claiming that I didn't completely pay a bill. They are claiming I only paid for half of something. Except I did completely pay it. A few months ago I called, and I thought we'd worked it out. They finally agreed I'd payed. And then I didn't hear anything for months.

Except I just got a collections letter. And I called again and they are again claiming I didn't pay and need to pay.

I don't even know what I can do at this point. I sent them a copy of all my payments (I paid for a whole bunch of things together up front, and they didn't give me an itemized receipt, only one showing my full payment). They are still insisting I owe them a couple hundred dollars I don't have.

Social Security is a pain in my ass.

So, I am (now officially) disabled.  I've got scoliosis, fibromyalgia, degenerative disc disease... PTSD, bipolar, panic disorder... and a few other things too.  So yeah, I'm a hot mess, and a walking pharmacy.  As a result, winning my disablity case this past October, after a year and a half of jumping through the usual hoops (and subsisting on a $200 monthly stipend known as the Aged, Blind, Disabled, aka ABD, benefit and food stamps), wasn't surprising at all (though it was definitely a relief).

The way my benefits/back pay work is that I now draw my normal monthly check from Social Security Disability Insurance (aka SSDI), and SSDI paid me their portion of backpay a few days before Christmas (so it was a NICE Christmas this year, new computer yeehaw)--after they had made sure that my attourney had been paid their portion.  Supplementary Security Income (aka SSI), was then to cover the rest of the back pay, after a redundant check to make sure that anything due to any other parties (like my attourney or the ABD) was paid.

And therein lies the bad_service.

See, normally, they woiuld have checked all that stuff, and set up a payment schedule in their computer system, set to dispense payment every six months until the back pay was paid back in its entirety.  But for some reason, they never did.  They didn't do ANYTHING to my account.  They didn't investigate and/or confirm the fact that I didn't owe anyone any money.  They didn't set up my account to start giving me chunks of my back pay.  Nope, they didn't do ANYTHING.  So my account has just been sitting there, gathering dust, while they remained inactive.

I have called, and called, and called.  Every time I call (and wait on hold for at least an hour), the person I speak to expresses confusion as to why my account hasn't been touched.  One of the last people I spoke to on the phone submitted an official letter/request for them to take action on my account--and the last person I spoke to on the phone expressed disbelief that they hadn't even bothered to read it yet (after being submitted a month earlier..).

When nothing happened and then kept happening, I finally decided that I had had enough of waiting on hold, and I went down in person to the local Social Security office.  Had a line out the door before it even opened, took me 45 minutes to finally get my turn with one of the reps at a window once it did open.

The window rep was extremely condescending, he spoke to me like I was an idiot, explaining to me that they always hold the money until they confirm that no more is owed from my backpay.  I told him I knew this, and that I didn't owe anything else.  That my attourney had already been paid and that I didn't owe anything to repay the ABD benefits I had received (because receiving SSDI automatically negates a repayment).  He then looked at me and just... walked away.  Didn't tell me where he was going, didn't tell me he was leaving, just... walked away.  And left me standing there wondering just what the frell was going on.

He came back a few minutes later, and he had AMAZING news!

"I just went back to speak to my supervisor, and this is an amazing coincidence, but she was actually working on your file!" he delivered without a hint of guilt--I think he honestly believed he could make me believe that line of bull.  "So we should have this all taken care of by the start of next month.  If you don't see anything has been done by then, come back to this office and we'll investigate."

... So that is basically where I am at right now--relying on the word of a man who is clearly well-versed in the art of deception.  ("Just happens to be working on" my file my lily white butt.)

But why am I getting so worked up about this?  I'll get the money eventually, right?

Because they are, quite literally, holding onto $14,000 for no good reason.

That's right; $14,000.  FOURTEEN-THOUSAND DOLLARS.

I have people I owe money to, and I have work that needs done on my car.  I have other things that need tending to, as well.  So, I need that money.

But even if I didn't need it?  Dude, stop holding my back pay hostage and giving the government an interest free loan for (at this point at least) 7 months.

Social Security, your horrible service makes me sad and angry.  D:<

I’ve been going to the same lovely clinic to have my birth control filled for the last six years. On top of that, I’ve been on the same pill for ten years, and was put on it way back when to control pretty severe PMDD that does not respond to any other treatment. This is in my chart at the clinic, along with the fact that I get migraines (not caused by hormones/PMDD/etc.).


Cut for possible suicide and mental health triggersCollapse )

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