All four people in line share wtf looks and my roommate yells ” umm...there's a line here”. I walk up to the self check assistant and ask him to point the line out to rude lady and he...looks up from his magazine, shrugs, then keeps reading. I say ” are you serious?!?” and get a ” not my problem” without so much as a glance in my direction. I give my most sarcastic ” gee...thanks” then manage to jump between rude lady and the person in front of her to scan the water bottle I'm holding. As rude lady is about to say something I turn to her and say ” ma'am, that orderly group of people that you rudely shoved past is called a line, and considering the fact that you had to crash into two parts to shove past it I highly doubt that you were unaware of that fact. My order is started now so kindly step side so my friends can bring their cart over and then you can step to the back of the line like every other decent human would”.
Not the worst service in the world, but that dismissive attitude just boils my blood, and I had just gotten off work with table after table of entitled assholes with zero concept of other people and was just done with it today. On the plus side...I worked bacon into a cookie and it was awesome!
Edited to add paragraphs and fix typos...why don't they make slide phones with a keyboard anymore? :(
Listen, even though you made no money off of me (1st visit is free), you're still representing your brand. My hometown studio would never say something like that to a visiting student. :/
I paid for the bar alone, and was supposed to be given $17.95 in change. The cashier gave me a 10$ bill, a 1$ coin and 3 quarters. I waited for the rest of the change but she began preparing for the next person, so I said "Excuse me, you've given me incorrect change. I still need 5$ and another 1.20$."
She looked at my hand and my receipt and acknowledged that the change was off by a fair amount but began serving the next customer. The other customer started to say something along the lines of "I think the other person needs to get their change..." and the cashier said "No no, it's okay".
At this point, I was annoyed. I mean, everyone makes mistakes and that's not the problem. But seeing that there's a problem and then starting on serving another customer was rude. I was frustrated that my trip was taking much longer than it should have and I did ask for a voucher since this was ridiculous. She finally gave me my change after she finished serving the other person and then slammed a voucher on the counter and moved on to the next customer.
I did still get my drink and my little bar, and when I got to work and I opened the bag, the bar was smushed. I think this was a final passive aggressive gesture to finish off my experience. Still ate the bar because I paid for the bloody thing and it was still edible.
So what should have been a 5 min stop before work turned into 10 minutes and incredibly rude service.
- Current Mood:Rankled
- Current Music:Enya- Boadicea
Time passes, and I get a message from the seller (a few days ago) saying they've run out of stock would I like another decal?
(No, thanks, just a refund, please (waiting on that but I don't suspect it will be a problem).)
This isn't the worst bad_service ever (obviously) but.. why sell something as "having 3 in stock" on ebay when you're not even going to make sure to reserve that stock? In fact your auction still says 1 sold (being me), 2 available.
(P.S. I understand when store website inventory is wonky/delayed but I don't think this is the same at all as someone had to physically list it without checking/reserving the inventory, and leave it listed after realizing they were out.)
I was phoned today and apologized to. The driver was spoken to as well, and she agreed with me that the driver was very unprofessional. She also told me that there is limited space on the bus and that could have been why it was mentioned in the first place, I agreed with her and explained that my stroller can fold in the event someone gets on that needs the space in the future. If the driver had explained that as well, just a "you're taking up a lot of room and other people might need it", then yeah, it would have been fine.
She also said that, no, there was zero reason why we were told to pay again, and that we shouldn't have. I told her I wasn't worried about getting a refund, but my friend was. She said that yes, my friend would get her ride back.
So, all in all, even though it took a while to get back to me, it turned into good service.
Well, cue last month and its the night before the monthly due date. I notice that the money has not been deducted from my bank account yet. I log into my direct loan account to make sure that everything is still scheduled and on track and it says that it is, so I try not to worry about it. However, the due date comes and goes and I see that the money has STILL not been deducted from my account. I log on again and it shows that the payment is still scheduled to be deducted, but my account also shows a large PAST DUE notice in all caps. Umm...okay.
Now granted, I probably should have contacted someone at this point, but I figured that the payment was still scheduled and that the system was probably just being slower than normal and needed a little while to process. Another entire WEEK goes by and the money has still not been deducted from my account. Then I receive a very scary sounding email saying that my account is SO VERY PAST DUE and that I need to make a payment IMMEDIATELY or I will be subject to HELLA LATE FEES.
So I finally log back into my account and just make the payment manually (pressing the "make payment" button and authorizing the payment basically.) The money deducts from my bank account that day and I think that all is well. Well the next day rolls around and, as you can probably guess, the auto payment finally kicks in and the money is deducted from my account TWICE. Now, I'm kind of living paycheck to paycheck and I REALLY can't afford to be putting $400 towards my loan this month, so I start freaking out.
I call the customer service line and relay my story, and the woman I talk to tells me that there's really nothing they can do to reverse either payment, but that they can apply one of them towards my payment for next month. Heeeeey, that's real swell for next month, but I KIND OF NEED THAT MONEY TO PAY MY RENT THIS MONTH. Luckily I live with my boyfriend and he agreed to cover my portion of rent until I could pay him back, but I don't know what I would have done if that had not been the case.
I understand that technology fails and clearly there was some miscommunication going on in this case, but it seems weird to me that they wouldn't be able to rectify the double payment. And I don't understand why I would be receiving emails like that in the first place if I'm enrolled in the auto payment program. But maybe its just my fault for not contacting them sooner before I made the manual payment? I don't know. I'm still a little miffed about the whole situation.
DO NOT BRING YOUR LOVED ONES TO THIS FACILITY!!!!
After hearing about how my mother was treated here I am absolutely livid. My mom has a rare autoimmune disorder that at times can make her muscles so weak that she isn't able to breathe and sometimes even requires hospitalization for IVIG treatment + breathing tube intubation. When it gets really bad she is unable to talk because she's not getting enough oxygen and losing consciousness/ceasing to breathe is 100% possible without quick action. We are used to her being hospitalized at Kaiser in intensive care for a week or so and then being transferred to a nursing home for another week or so before getting well enough to go back home.
On this particular occasion she was sent to La Mariposa instead of the usual facility that takes her and the neglect from the staff over the 24 hours she spent here could very well have killed her. I've written somewhat of a summary of the events that transpired:
"Mom woke up with the feeling that something was "not right." She was bathed and then set down to watch TV and was given oxygen via machine. Shortly after she was left to herself in her room her condition started to worsen.
When she began to experience rapid onset of weakness and began having trouble breathing, she pressed the button to alert the nurse for assistance and waited for 5-10 mins and began to panic. Unable to speak or get up to find help, started banging objects around trying to get someone's attention. A total of approx 25 minutes passed before a CNA came.
The CNA named Carmen that arrived was asked to get the doctor because something was clearly wrong. CNA had to tell the nurse Mona a total of three times over another 15 mins or so to come evaluate what was happening to my mom. Mona was down the hall passing out pills and medication to the other patients.
When Mona finally came she did not apologize for the delayed response and, after evaluating the situation, she discovered the oxygen wasn't even turned on. Again, no apology. She said it was probably a CNA or janitor who unplugged the oxygen on accident.
Mom said she needed to be transported back to Kaiser hospital ASAP because she is going to need emergency treatment. Non emergency ambulance was called and it took at least another 20 mins or so for Mona to sign off on the paperwork required before they could take her.
Back at Kaiser, my mom had to be placed in ICU and given IVIG treatment. When I visited her that evening she looked and sounded terrible - a complete 180 from her condition when she was discharged from Kaiser and transferred to La Mariposa."
Does this nurse Mona even understand that someone can quite literally die in situations like this??
When mom was back at Kaiser she was telling a nurse there about what happened and she said the nurse had tears in her eyes. Apparently that nurse's father actually died in the care of La Mariposa.
This is not a coincidence. This is the reality. These people do not care about you, your family, or the health of their patients. Please, don't let them do the same thing to you. You might not be lucky enough to survive that 25 minute wait for help.
The only good thing she had to say about this place was about the CNA Carmen. She was kind, helpful, and my mom says she feels grateful that Carmen did everything she could to help her that day because who knows what could have happened had she not come into that room. Carmen deserves to work for a better facility than this place, among other doctors and nurses that actually care about their practice and your loved ones deserve the same.
A family member talked to the manager there that day about our complaints but I doubt anyone will be held accountable because all the other reviews are negative and describe similar conduct. If you live around the CA bay area/valley beware!
- Current Mood: cold
The price I was expecting was 199.99 because that was the price they had listed on the website and also the price listed on the sign at the store. The guy rings me up and says "Okay that will be $279.99" and I say "What?? I thought it was $199" and he says "Theres a mail in rebate for $50 and then theres a $30 upgrade fee"
This was the first I've heard about an upgrade fee and so I say "What upgrade fee? You're charging me extra for upgrading??" and all he says to me is "Yeah its a thing they started a while ago." So I say "How long is a while ago? We upgraded my bfs phone in July and werent charged an upgrade fee" and his response is "I'm sure you were charged it and just don't remember it" and he just sits and looks at me.
I'm getting pissed off at his attitude at this point so I say "So let me get this straight, you no longer offer an additional discount for renewing my contract, I have to deal with a mail in rebate if I buy the phone in person, AND you're charging me for upgrading? This is ridiculous. I dont want the phone now, forget it." At this point he says "Hang on just a second" and he walks in back...I assume hes going to speak with someone about possibly waiving the fee, but instead he comes back out with a printed "receipt" from our previous upgrade to prove that we'd paid the upgrade fee last time.
I told him I didn't pay a fee last time, so I don't care what sort of paperwork he makes appear now, I'm not happy and I no longer want the phone. His response? "If you buy it some place else they'll just add the fee to your bill."
I left without the phone and went home to do some research. Still had my receipts from the upgrade in July, and there was an upgrade fee listed on there but there was ALSO a "loyalty discount" put on there for $30. So basically the guy I dealt with last time put the fee on but then used something else to take it off and never mentioned it. Either way I knew I hadn't paid that fee last time and that jerks smug "deal with it" attitude just pissed me off.
I ended up buying the phone from Amazon for $150, and while verizon did add the stupid upgrade fee to my bill, it still ended up cheaper than what I would have paid with them. So suck it Verizon.
Apparently not, because when I told the tech I would need it that day and why, his response was:
"Well, you should have planned ahead better. Then, you wouldn't be having this problem."
I hung up on him because I didn't know what else to do. I called the my doctor and explained what happened and thankfully, they called back 5 minutes later and said it was ready to pick up. My husband went to pick it up and said the guy I spoke to on the phone was manning the register, but he was nice and said he's glad we got it sorted. I'm guessing he realized what he said, or the doctor set him straight.
Edit: the pharmacy is the HEB in Leander, TX. I realized I forgot to include that in my original post. They also tried to bill me without insurance and said the insurance company refused to pay because it was "too early," but I called the insurance company before calling them to refill it and they said it was no problem, so my husband had to call them again while at the pharmacy to prove it. They did end up fixing that quickly though.
From amazon's page: Used - Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly. A bit pissed I left the following feedback as a 2/5 "While there is no physical damage to the book there is a good deal of highlighting and writing in the first section of the book. This wasn't listed in the description, had it been I would have ordered from someone else. You can still read the text, but it is across large sections across numerous pages. Debating ordering a clean copy from a different seller." Never got any kind of response or apology.
Am I just SOL or should I ask for a refund...maybe the shipper uses insurance? Is this something my bank might refund?
I ordered a new Lightsaber from SaberForge (this is totally not their fault btw, this is completely on the shipping company) And thankfully the only thing missing was a wall charger. The saber and blade were both in the box and unscathed. The hilt and blade were still wrapped up nicely and appear to be unscratched.
The reason I'm missing the charger is because the top of the box was TOTALLY RIPPED THE FUCK OPEN. Like, destroyed. The top five inches was hanging by a small pieces of cardboard and the edges were wide open and jagged.
Right now I'm just happy that no one stole it/nothing else was missing from the box except the charger and likely paper instructions/sale receipt. And possibly an allen wrench, if they mail those out to customers.
On top of that, the box was left partially off my porch, as if the delivery person just threw it at the general direction of my front door.
I've contacted the shop and gotten good responses from them so far, so I expect this will be resolved by them in a timely manner. I sent them a photo of the box and told them they should get a refund on whatever they paid to 2-day ship a lightsaber.
So - great service from SaberForge. IDKWTF from the mail. It's a Priority box, so I'm guessing USPS.
We have layaway. We are the store that has it year-round if you know what I mean and we have a policy. Within 7 days, if the price on the items you put on layaway drop lower then what they initially were, we will price adjust your layaway to that lower amount and fix it there (it won't go back up once the sale is over). And that there is my problem. Our ad for those two days has been out for about a week in advance now. People prepared and plotted but some are smarter then others. A lot of the tvs went into layaway. By a lot I mean the majority of tvs on layaway right now are the ones in the ads so come those days, since most of the customers did it within 7 days, a lot of those customers will be coming in to price adjust and be on their merry way.
How do I explain that to the customers that didn't shop S-Mart? I know the ad states on nearly every page limited quantities available but we've been getting a lot of 'but your ad says you have it! The website says you have it in stock! ~false advertising~' Do any of you have any tips or whatnot that would help defuse this during those busy days besides telling them the ad covers every single store in the US, the website lies and only updates every 24 or so hours and that someone beat them to the punch by putting it on layaway a few days before the sales hit?
Rogers (the Canadian one) had a good deal on long-distance plans. Since most of my phone calls to relatives were long-distance (or on another continent, in my dad’s case), and since my current telco couldn’t offer me the same deal, I decided to give Rogers a try.
The long-distance plan was $29.95 a month, plus tax - $32.04 in total.
I set up automatic payments from my bank account every month. Since I always round everything up, I set up payments to Rogers for $33/month. These payments were set to come out ten days before the bill was due.
Everything was peachy for about a year. Rogers was paid each month, the bill never varied, and since I was overpaying slightly, I ended up with a small credit on my account.
Then, I got a phone message from them, about three NSF payments. Each NSF payment was for $80-something, and they needed payment immediately.
Now, something immediately struck me as odd. If my bill was only $32.04 each month, and if I were making payments for $33, any ‘NSF’ payments should have been for $33 each, not $80-something. I’d never made payments for the amounts they were giving me.
I called them back, and they gave me a definitive list of the payments that I had ‘bounced’.
I went through my banking and billing history. For the entire year I’d had service, I could see that, on each bill, my ‘amount due’ was $32.04, and each bill showed a previous payment for $33. My bank account also showed a payment of $33 each month, with no returned payments. At no time did I see any payments for $80-something.
I called them back for more information, and they gave me the dates that each payment had bounced. I told them that I had never made payments in any of those amounts. My bill was always the same, and my payment was always the same. I asked them to go through my billing history, and check to see when the payments were received for the $80-something, and they said they didn’t see any payments made in that amount in the first place.
They DID confirm that my bill was $32.04 each month, and that I always paid $33 each month, no exceptions.
It then occurred to me that since I had never made any such payments, that someone else must have bounced them, and they were applied to my account, in error. I told them to check into this.
I received a call back a few days later, telling me that although they couldn’t find the ‘original’ payments, that I was still responsible for the bounced payments, and that my account would be suspended, and they’d be reporting it to the credit bureau if it was not paid by such-and-such date.
So, in effect, what they were doing was the equivalent of having your neighbor bounce a cheque to pay for groceries, and having the grocery store knock on YOUR door, looking for the payment, and expecting reimbursement for groceries you didn’t buy, never had, and knew nothing about.
And, they were too lazy to actually go through my account history. Someone else bounced three payments, they stuck those payments to my account in error, and they refused to actually check the account history to see if anything was wrong, or acknowledge there had been an error on their end.
I was pissed. I called them back, intending to tell them they needed to apply the bounced payments to the correct account for whoever bounced them (not mine), and the customer service rep literally screamed at me, saying, “WELL, IF YOU’D PAY YOUR BILLS ON TIME, YOU WOULDN’T HAVE THIS PROBLEM, WOULD YOU?! HONEST PEOPLE PAY THEIR BILLS ON TIME, THEY DON’T CRY BECAUSE THEIR BILLS ARE OVERDUE AND TRY TO BLAME OTHER PEOPLE!”
The thing was, I always DID pay my bills on time, and in full, and had proof of such. I was fucking livid. But, once the CSR started screaming, she would not let me get a word in. She'd cut me off mid-sentence, threatening me, chastising me, and generally indicating I was a worthless human being.
Since I was on the verge of renewing my mortgage at the time, the last thing I needed was some derogatory shit on my credit report (which would either lead to a refusal to renew, or much higher interest rates). I had no choice but to cough up the $250-ish for someone else’s bounced payments, and I sent a registered letter to Rogers, explaining that the NSF payments were NOT mine and that I should not have been responsible for paying them, and filed a report with the BBB. I also switched service providers, and cancelled my Rogers account.
It took them nine months to figure it out. They eventually sent me a cheque for the $250-something, telling me I’d ‘overpaid’, and that it was an error on their end (gee, do ya think?). They explained that they discovered the bounced payments were someone else’s (no, really?!), and that they’d should have never applied then to my account (well, duh). They also sent me a free movie pass as an apology, and told me they’d love to have my business back (not one slim chance in hell).
I understand that some people don’t pay their bills, and they try to get out of paying stuff (I used to work in a bank and I’ve done collections work, I know all the excuses). But, if someone could provide proof that they’d paid their bill in full each month, and there was no evidence of any payments of $80-something ever having been applied to the account in the first place, why would anyone automatically think that the customer is trying to weasel out of something? Why wouldn’t they look at their own accounting ledgers and say, “hey, something isn’t right here”?
Instead of taking nine months to figure this out, they should’ve taken the time to sort through it before they forced me to pay them for payments that were never mine to begin with.
She used to go to this knitting course at a senior's centre downtown (she's not a senior [yet], but the knitting class was open to all). One day, the person who would usually give her a ride was not available, so my mom took the bus. Going to the place was no problem, because I was on my way to work needing to take the same bus, which stopped directly in front of the centre; so I rang the bell for it stop for her, and the lady who organized the course was waiting right by the door, so when she saw my mom she went forward to help.
That night (it being late in the year, it got dark fast), the lady was trying to help my mom find the bus stop. My mom not being able to see well, but the lady unfamiliar with bus stops, they couldn't find it in time (they had left the building a bit late). So the lady flagged the bus down, then guided my mom to the door.
Here's where the bad_service lies:
Mom and I both understand fully that busses are meant to stop at their designated stops. However, as soon as my mom was on the bus, he proceeded to bark at her "This is not a bus stop!"
Now, I can understand not necessarily knowing what the white cane means, and I know that busses have their designated stops. But to yell at a person like that? Really?
My mom has a mental illness, so hearing someone yell at her kinda makes her shrink away so she just went to find her seat and ignore the driver. But she wishes she could have said something like "Well, this is a white cane. Do you know what that means?" and gone on from there.
EDIT: If the bus had not stopped, that would have been understandable. The issue was that he was nice enough to stop, and then had to react the way he did as soon as my mom stepped onto the bus. Like, "Ok, I'll stop for you, but I'm gonna make sure you know I'm not happy about it."
Regarding "bark" vs "yell": I put bark in as a description, but my mom described it as yell when she told me the story. The fact that I put bark in one place was just a poor choice of adjective on my part.
I live in a city where there's a North side and a South side. The "downtown" area is on the South side. In downtown, there's a very small mall called King's Place. This is a sort of central area where ALL the buses stop at the same time so that people can transfer from one to another, whether they're going to the North side or staying on the South side (I'll use S or N to refer to North or South along with the appropriate bus numbers). It's close enough to one of the bridges for this to work. I live on the North side and have to take the number 16S to get to town and transfer to the bus I take for work. At the time, this would be number 13S.
As a result of an auto-immune disease I got almost two years ago, I have to go for regular blood-tests. After one such appointment, it was over two hours before my shift would start. I could have easily walked to work from the hospital (both on the South side), but, why would I want to sit around for two hours in the staff lounge? I had no time to go home, because the bus to take me home (16N) would become the same 16S I would take to get downtown if I was already at home. So, I got on a bus to go to King's Place and got on the 13N, because when it would circle back, it would become 13S and pass in front of work.
So, sitting on 13N, it goes to its furthest point before it becomes 13S, and it has to sit for a few minutes first. After it stops, the driver asked me if I missed my stop or had gotten on the wrong bus. I explained what I was doing, and then he said something about baby-sitting. I didn't fully understand him, as I had been napping (I nap on long bus rides).
Then, that night when I'm on my way home, a friend of mine who live in the same area as me comes up to me while I'm waiting at King's Place for the bus to go home. She had just got off the 13S.
Her reason for being on it was she had been downtown visiting her boyfriend (she was 19 at the time), then he had to go to his graveyard shift, and there was no bus to take her home at the time. She didn't want to wait around downtown after dark (which is understandable, there's some creepy characters due to the proximity of the bars and the men's homeless shelter), so she got on the 13N to wait for it to become 13S and come back to King's Place. It was the same driver I had earlier in the after-noon. He also asked her why she was doing the long route, and after she said why, he said something along the lines of how he's not running a baby-sitting service.
After she told me that, I realized that must have been what he said to me earlier, because I remembered him saying "baby-sitting."
I was outraged. Both me and my friend are adults, we paid our way to get onto the bus with money that we earned from our jobs, and this guy was making it sound like we were immature children.
The next morning, I called the bus company to complain. They said that they'd speak to him and that, as long as my ride is paid for, I have the right to ride a bus for as long as I want (especially given that I have a bus pass, which is good for the whole month for as many rides as I need).
A couple of days later I had a hellish ride back home on another bus. The driver was going so fast that he ended up missing the bus stop. He applied his breaks and eventually stopped, but not actually at the bus stop. When some passengers got off, he closed the doors in the faces of other passengers that wanted to get on and drove off at high speed. Every bump in the road was felt. I was thrown about, as was everyone else. He refused to stop at any other bus stop, unless someone was getting off. By the time I got off that bus I was really quite shaken and just eager to get home. I wish I’d have complained but I forgot what the driver looked like and didn’t get the number plate. I was just completely overwhelmed!
"Yesterday November 19th, 2013 my friend and I were traveling to the Riocan center from 300 Conacer. When we arrived at the bus terminal, the 16 was 10 minutes late so when we got to the Kingston center the 4:00pm 9 bus was already gone. We were traveling with our children, mine is 2 months old, hers 17 months. At the time we arrived at the Kingston center, the weather was roughly -1, -5 with the wind chill.
Instead of waiting for the 4:30pm to the Riocan center, we got on the 4:10pm so that the children would not freeze. After the bus made it's trip and was headed back to the Kingston center, the driver asked us where we were getting off. My friend explained that we were taking it around because the other bus was not there when we arrived. The driver told us that "Kingston transit is not a tour service" then she made us pay for another fare when we got to the Kingston center.
It was very obvious that we were traveling with small children. We were not rude to her. She told us that we should have got on the 4:00pm even though it was not there when we arrived, or we would have been on it. I have never had to pay an extra fare, nor talked to so disgustingly.
We only wanted to get out of the cold so our children would not freeze."
I'm pretty pissed, not gunna lie. My child is actually sick with a cold too. We didn't realize the buses were going to be so wonky or we wouldn't have even traveled across town. I ended up just paying for a cab for our way home, and even that took a half hour to arrive. But, it wasn't really the cab services fault, they needed to find a cab with a car seat.
I never usually complain about the bus drivers in my town, but it really struck me that she was punishing us for just wanting to get out of the cold. I've ridden those buses around in a circle many times and I have NEVER had to pay twice.
Today at 4 am I get an email from Best Buy - gee, we checked our inventory and seems we don't have this TV. If you want to get it from another store, or have it shipped to you, just call us. The first time I called the computer system left me on hold for 8 minutes. Called back again and was told that this TV does not exist anywhere, in any store. While I'm left on hold I peruse my Paypal account and find that they have already deducted the amount of the TV from my account !!!
The customer service rep asks me if I would like to speak with someone in Sales to find me a comparable TV so I agree. On hold another 8 minutes. The sales rep had no idea what the problem was, despite my explaining it very clearly and calmly. Hey I still want a TV !! Finally after going round and round for about 10 minutes I just had to move on. So now I'm out the money and have no TV.
I went to the Best Buy website where it said you could cancel your order to try to get my money back, but now my order number does not exist in their system, despite my cutting and pasting the number from my confirmation email. I finally filed a case with Paypal to try to get my money back, but what kind of company charges you before they even find out if they have the product to sell you ?
Wednesday morning, my train gets to its stop. I try to exit, and the door doesn't open. I hit again, as sometimes they can be slow to respond, still doesn't open. I look up the other end of the carriage - to see if it's a problem with this door, or both (sometimes they forget to hit the door release), but that door has opened. I try both buttons a few more times (there's one each side of the door), and start to panic, as this train makes a connection to a shuttle bus I need to catch, so I don't have time to chance going to the next station and getting a train coming back.
I ran down the length of the carriage - the guard blowing his whistle as I'm about halfway down (the trains don't sit at the stations for very long) and jump off before the doors begin to shut. As I'm right next to the guard compartment, and the guy is standing there, I just turn around and go "hey, the second door isn't working". I pretty much expect a "ok thanks" or a grunt, something minor and then to go on my way.
Guard: Which one?
Me: The second door there *points*
Guard: No one else has had a problem with it. *walks up, and uses the external carriage button to open the door* *walks back* You have to press and hold.
Me: I know, it wasn't opening.
As this has taken a minute or so, the station master has walked up.
SM: Everything ok?
Guard (It's hard to convey, but he used the most sarcastic/condescending tone): She reckons the door wasn't working.
Me: I don't "reckon", it wasn't working! I nearly missed getting off!
Guard: It's open now. No one else has had a problem.
At that point, I just kind of grumbled "have an awful day" or something (wasn't feeling witty) and walked off.
Now, usually, that's where this kind of thing ends - you never get to see what happens after. For this, I did though - a colleague was in the same carriage (she continued travelling as she works in a different building) said that after the train pulled away, the guard came in, and started bad mouthing me to the other passengers...who all then turned around and told him that yes, I tried both buttons, and no, it wasn't working - so, yay for random strangers at least.
I only tuned into what was happening midway through, so I missed the build up. From what I gathered, a customer ordered a mixed berry smoothie, but received a mixed berry oatmeal. I have no idea whether the customer ordered a smoothie or mistakenly ordered the oatmeal, but it shouldn't be a big deal. A little wasteful, maybe, but easily fixed.
From past experiences, K is very defensive when mistakes happen, but I've never seen her get this mouthy. K started speaking with a raised voice: "You ordered a smoothie - you're wrong. I always repeat back what you ordered. I said 'mixed oatmeal' and you did not correct me."
One of K's co-workers jumped in and said they'd have the smoothie up right away, and K commented, "The smoothie costs more, so she has to pay the difference." The customer seemed happy to do so (from her actions, at least; she wasn't arguing and was walking back to the register with her wallet out), but K's co-worker stepped in and said it was not necessary. K wasn't of the same mind: "No, she's pissing me off. She has to pay the difference."
The customer - who seemed really confused by what was going on and remained silent, except once or twice to politely state she had ordered a smoothie - got her smoothie. I had unfortunately chosen K's lineup and was next line, so I walked up to the register to order and was greeted with, "Can you believe some people? They can be so entitled."
I couldn't believe it. It's one thing to be annoyed with a customer, it's another thing to announce it to the entire building and try to get other customers in on your temper tantrum.
I wrote about the incident to corporate, but I'm pretty sure the store is a franchise and I don't think corporate will be able to do much. Everyone else who works there seems to be pretty blasé to K's attitude, so I don't know if calling the store will do anything.
We live in a townhome and pay HOA dues every month. We receive the bill around the 20th of the month and it's due by the 15th of the next month.
I wrote the dues for October, mailed it out, and did not realize until around Oct. 18 that it never got deposited. Crap. I got the new bill with both October & November's dues on it, plus a late fee.
I called the HOA manager and she agreed to remove the late fee and I promptly sent the check for October & November. I watched my bank account carefully. Ten days later, no sign of it, so I called the HOA again; she confirmed that they had received my check. I even talked to the accounts payable lady who sent me confirmation that we have a zero balance, but there is still NO sign of the check in our bank account.
So I talked to Chase, and just spoke with a woman on the phone who was very courteous but said that it was on the HOA's end.
I suspect the HOA has not actually physically deposited the check, but I can't prove it, and they seem to be content that our account is current. It would not be a real problem if the check suddenly did get deposited in a month or two, but... the whole thing is just mystifying.
I finally got my car back, and it's actually fixed for sure this time. The oil seal was worn out and hanging off, and as it took them taking the gear box out of my car to get to it I guess I will forgive them.
But as luck would have it (sarcasm right there), my husbands car needed its brake pads replacing a few days ago. As we knew the garage doing my car were short staffed, my husband took his car to the other garage down the road as they'd do it that day.
Now my husbands family are regular customers at this garage, and the main mechanic knows my father in law very well. This is where the bad service comes in.
Whenever we took our cars to them, rather than call us, the mechanic always called my FiL. Which caused issues as my FiL is prone to overreact to everything (seriously, if he has heartburn, it's a stomach ulcer, if he has a headache, it's a brain tumor, you get the idea), and whenever he got a call about our cars he'd then call my husband and have an argument about how my husband should spend money we don't have on a brand new car rather than spend £100 on his old one, that kind of thing. So we started using the other garage to prevent this, as no matter how much we asked the mechanic NOT to call my FiL, he did anyway.
But this was an emergency, so my husband took his car to them. And he spoke to the mechanic and spent five minutes explaining how he should call him about the car and not FiL. Made sure he had his number, and left the car.
And then mechanic once again called my FiL about the car when it was done. And as my car was sick at the time, it caused the mother of all arguments. Which is just what we needed on top of everything.
Maybe it's not massively bad service in the scheme of things, but how hard is it to call my husband rather than his dad, especially after he specifically asked the guy not to.